Michal Koscianek Email and Phone Number
- Enthusiastic and energetic professional with loads of creativity and drive for change, combining solid functional and people leadership.- 25+ years of total professional experience with 20+ in Global Business Services (BPOs, GBSs & captive SSOs).- Provided consulting and advisory services for the GBS/BPO clients (process excellence, organizational development, process transformation, change management, site setup and ramp-up, operations management, BPO vendor management),- Took part in establishing and developing regional and global captive delivery centers (Philips, HEINEKEN, TMF in Poland) including partial outsourcing to the BPO providers.- Led multifunctional (Finance and Accounting, Sourcing and Procurement, Sales Support, Customer Service, HR & Payroll, CoSec, Funds Accounting, Intelligent Automation) and multicultural Shared Services / Delivery Centers (WNS Poland, Carlsberg Shared Services Poland, TMF Regional Delivery Center).- 5+ years of broad experience in accounting, auditing and financial management, covering audit and preparation of financial statements. Thorough knowledge of local and international accounting standards including IFRS/UK & US GAAP and SOx.
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Global Business Services And Transformation LeadKoscianek AdvisoryKraków, Pl
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Global Business Services & Transformation LeadKoscianek Advisory Apr 2020 - PresentKrakow Metropolitan Area- Consulting and advisory services for the clients (location study, business development, recruitment strategies, GBS operating model, operations management, GBS/BPO process excellence, organizational development, process transformation, change management)- Interim Management (site setup and ramp-up, operations management, BPO vendor management)- Led a finance transformation programs for multilocation international GBS organizations (Europe, Asia)- Developed and implemented enhanced BPO Service Partner Management model for international GBS organization (contract management, performance management)
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Associate PartnerAdaptive Solutions & Advisory Group Jun 2020 - PresentCracow, Małopolskie, Poland- Managing clients’ acquisition and relationship,- Providing consulting and advisory services for the clients. -
Regional Delivery Center DirectorTmf Group Oct 2020 - Aug 2022Katowice, Śląskie, Poland- Established and led the Delivery Center as a site and business structure (400+ FTEs by Jul’22), including HR Function, Talent Acquisition, Facilities, Finance, and other supporting functions- Partnered with Business Management teams in Europe and the Global RDC Program to migrate work from various TMF locations into Katowice RDC (7 markets, 16 countries, 4 service lines)- Provided leadership, integration, and people management to the RDC staff across all Teams and services.- Built awareness of the RDC Capabilities across the Europe Management Team and proactively championed the Katowice RDC to seek opportunities to further expand the scope (Accounting & Tax, HR Admin & Payroll, General Entity Management, Funds Accounting, Regional and Global Internal Finance Support, Global Client Delivery) -
Shared Services Center & Operations DirectorCarlsberg Group Apr 2018 - Mar 2020Poznan, Greater Poland District, Poland- Headed the Western Europe Regional Shared Services Center organization (400+ FTEs) in Poznań, being accountable for the multifunctional services delivered from site and by BPO (Finance and Accounting, Sourcing and Procurement, Sales Support, Customer Service, HR Operations, Intelligent Automation)- Created world class Global Business Services organization, including HR Function, Talent Acquisition, Facilities Management, Finance & Accounting, and other supporting functions- Lead LEAN transformation program and including redefining the strategic direction and operational excellence enhancement.- Delivered year on year cost savings while maintaining the quality of the services in Carlsberg SSC for two consecutive years.- Renegotiated the office lease contract for Carlsberg resulting in substantial cost savings allowing to modernize the office according to ABW with high-end digital capabilities. -
Bpo Delivery Center Head, Managing DirectorWns Global Services Jan 2017 - Mar 2018Gdynia, Pomeranian District, Poland- Headed the multilingual and multicultural BPO Delivery Center in Poland (250 FTEs)- Led management team, delivery team, and all support functions (HR Function, Talent Acquisition, Facilities Management, Finance & Accounting, Transition) related policy and procedures framework ensuring integration with global structures and policies.- Supported the transition and stabilization of customer projects with related operations, SLA, quality & control rules (ramp-up of two new deals 70+ FTEs)-Led operations providing multilingual services such as Finance & Accounting and Customer Service-Won with the team 2017 AON Best Employer Award and 2018 Outsourcing Star for the BPO -
Global Shared Services Center Service ManagerHeineken Apr 2012 - Dec 2016Kraków Area, Poland- Designed, developed and led the Service Management across all processes within the Heineken Global Shared Services.- Built strong relationships with key customers and stakeholders and ensured that the services of the shared service operation delivered to their needs.- Managed the HGSS Center service scope and performance across all process areas to all organizations served, including SLAs, change control, charging mechanisms, service reporting, governance and process benchmarking.- Managed the efficient and effective relationship between HEINEKEN and GENPACT, an outsourcing partner, including Service and Contract Management. -
Back-Office Operations Manager Shared Business Services FinancePhilips Mar 2009 - Mar 2012Eindhoven, Netherlands- Managed the operational and tactical relationship between Philips and its outsourcing partner Infosys BPO (1.600 FTEs).- Managed and assessed the effectiveness of back office operations, governance model, pricing mechanism, performance management of outsourcing partner, re-defining and re-negotiating SLAs.- Managed the outsourcing costs structure, the contract and service performance resulting in sustainable high service quality.- Managed the price benchmarking project resulting in further cost improvements of the outsourced processes.- Supervised successful relocation program (500 FTEs) from Infosys Poland to Infosys India.- Established a new Infosys delivery location for Philips LatAm in Brasil. -
Harmonization Manager Shared Business Services FinancePhilips Mar 2008 - Feb 2009Eindhoven, Netherlands- Defined, implemented, and monitored the Finance global processes together with the Global Process Owners.- Successfully implemented transformation initiatives (Runbook, Autobank, OtC blueprint) allowing Philips to optimize its end to end processes- Managed the process framework and process definition/documentation. Defining and driving the harmonization roadmap for global finance team (SBS F).- Managed the compliance assessments, compliance audits and the compliance gaps closing processes.- Coordinated and supervised the SBSF process expert teams.- Managed Infosys project resources and supervising running projects. Identifying process improvement actions and monitoring completion.
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Business Improvement ManagerPhilips Sep 2004 - Feb 2008Lodz, Poland- Member of regional SSC Management Team, supporting and developing world class shared service organizations worldwide (Bangkok, Chennai and Lodz).- Ensuring that all activities performed in the regional Shared Service Centers are performed in the most efficient way, in line with the harmonized way of working.- Responsible for Global Business Improvement Team driving the development, implementation and operation of the new tools, new processes and new activities brought into scope of SSCs as well as internal improvements based on the best practices inside and outside SSCs.
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Accounts Payables/Migration Senior Team LeaderPhilips Aug 2003 - Sep 2004Lodz, Poland-Taking active part establishing the regional shared service center organization from scratch and managing the changes.- Managing and motivating the teams (50 persons), leading projects aimed at improving and optimizing the finance processes.- Leading migration projects ensuring proper transfer of knowledge to SSC staff.
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Senior AuditorDeloitte & Touche Sep 1999 - Jul 2003Lodz, Poland- Auditing, appraising and preparing the financial statements as well as group accounts (IFRS/IAS, UK/US GAAP).- Supervising the audit team and usual auditors work. -
Company OwnerMiko Promotional Agency Oct 1997 - Aug 1999Lodz, PolandRunning own business, promotional and marketing agency, hiring and managing personnel (10-15 temps/hostess), planning and executing the promotional event.
Frequently Asked Questions about Michal Koscianek
What company does Michal Koscianek work for?
Michal Koscianek works for Koscianek Advisory
What is Michal Koscianek's role at the current company?
Michal Koscianek's current role is Global Business Services and Transformation Lead.
What schools did Michal Koscianek attend?
Michal Koscianek attended Insead, Acca, University Of Lodz.
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