Game and Experience Designer within Fortnite (through UEFN) and Roblox

- Directed the coordination, scheduling and management of numerous concurrent projects at Epic Games, fostering a collaborative environment among teams. Ensured continuous communication, swift issue resolution and strict adherence to project timelines, resulting in the successful launch of multiple products, notably including Unreal Engine 5, The Matrix Awakens, The Mandalorian and events such as GDC and Siggraph, among others.- Spearheaded strategic initiatives to anticipate emerging technologies and market trends within the IT, gaming and digital entertainment landscapes. Collaborated closely with leading technology vendors including: Nvidia, Intel, AMD, Lenovo and more, ensuring seamless integration of cutting edge technology that empowered the staff with state-of-the-art hardware solutions.Served as the primary escalation point for technical issues, actively identifying and documenting solutions for previously unresolved challenges.- Optimized computer deployment processes by leveraging Microsoft DISM and Puppet tools to create customized images and scripts, automating deployment procedures for project-specific computers.Developed comprehensive roadmaps and formulated project plans in collaboration with various teams at Epic Games. Implemented meticulous tracking and documentation of all tasks using the JIRA ticketing system.- Enhanced the Virtual Production teams by configuring VP hardware, diagnosing hardware and networking issues and working with hardware vendors to provide the latest technologies in order to propel virtual production tech forward.- Oversaw the technical deployment and management of the pivotal Game Developers Conference (GDC), facilitating presentations, demos and announcements crucial for the success of gaming companies. Collaborated with Developers and Producers across Epic to ascertain technical and software needs for GDC demos, including orchestrating the execution of four simultaneous demos during GDC 2023.

- Established best practices and standardized processes to deliver top-tier technology support to over 4000 personnel across global offices, encompassing both Windows and MacOS environments. Daily responsibilities involved provisioning new hardware, troubleshooting and enhancing computer systems and mobile devices, as well as deploying DevKits and multimedia hardware tailored to project needs. - Proficiently configured and administered Windows, MacOS, and Linux endpoints, as well as mobile devices, leveraging tools such as JAMF, Workspace ONE, MDT, and Puppet among others. Demonstrated expertise in MacOS and Windows system internals, adept at troubleshooting intricate issues.- In a senior capacity within the department, fulfilled key duties such as mentoring, coaching, and advising colleagues and staff. Generated and managed technical documentation for hardware and software within a client computing environment, along with developing training materials for end users.- Provided immediate strategy, plans, analysis and ownership for ensuring ongoing productivity at the start of, and throughout the global COVID pandemic, including usability analysis of remote team applications, maintaining data protections and ensuring Epic Games staff continued working to their highest potential while at home- Led office expansion initiatives as the onsite resource for the Salt Lake City and Montreal offices. Responsibilities included assessing expansion requirements, procuring hardware, collaborating with cross-functional teams, configuring PC equipment, managing network switch setups, optimizing the power infrastructure, and upgrading or disposing of end-of-life hardware, among other duties.-Conducted network configuration, management, and troubleshooting both within and outside the office environment. Responsibilities encompassed diagnosing wired and wireless network issues at headquarters and establishing networks from inception for off-site events.

Maintained and supported 800 staff at Epic Games, developers of Fortnite, in a mixed Windows and MacOS environment locally and in our world wide remote locations. Daily tasks would include setting up new pieces of hardware, repairing and upgrading various computer systems and mobile devices, deploying various development kits and multimedia hardware as required by project. In addition to that, I assisted various staff on a one to one basis with various issues ranging for account and email issues to software and hardware related issues. Imaged and Deployed computers using MDT for Windows and DeployStudio for MacOS systems. Assisting in the transition from DeployStudio to JAMF Pro as a MacOS Deployment tool. Tracked and documented all tickets in our JIRA ticketing system. Also maintained accurate inventory records in the Kace Endpoint Management System. Configured, purchased and deployed high end desktop, laptops and mobile devices for use in 3D Modeling, Animation and Game Design as per the users needs and requirements. Performed network configuration, management and troubleshooting. This included troubleshooting any wired or wireless network issues as well as configuring switches for the appropriate ports and subnets as required by the various devices and systems in our multiple offices. In addition to this I maintained clean and organized clean and organized switches and patch panels. Set up various playtest labs, which included configuring computer systems, mobile devices, AV equipment and made sure everything was networked properly.Performed daily inspections of the 10+ conference rooms which included checking if all computer and AV systems were running. In addition to this, I assisted in fixing any issues that may have appeared in our movie theater room.

Maintained and supported faculty, staff and students in a mixed Windows and MacOS environment locally and remotely by identifying and resolving assorted issues that would come up day to day. Issues included simple tasks like password resets (Active Directory) and software installs to more difficult tasks such as data recovery, system failure repair and network troubleshootingManaged the IT Budget for the Art department including the purchasing of hardware and software as well as preparing the budgetary forecast for the upcoming years according to needs of the department and the changes in technology.Imaged and deployed computers using Casper and SCCM for faculty, staff and labs according to specifications requested by the users or the classrooms. Set up and configured local inventory system on the SnipeIT platform to record and track various pieces of hardware within the department.Created the departmental digital signage system to display engaging signs and maintained various digital art installations and projections in accordance to student and faculty requests.Worked with professors to create a VR recreation of the Auschwitz-Birkenau camp using the Unreal Engine for classroom teaching purposes with ARCGis assets provided by the National Holocaust Museum. Recreation was created for the PC and Google Cardboard platforms. Provided support and training for devices and software on a one-to-one or group setting as requested.Maintained and configured nontraditional printers such as large format ink plotters and 3D printers.

Provided user system support for over 600 office employees in a mixed Windows and Macintosh environment by evaluating, researching and resolving various day to day issues ranging from account lockouts to repairing system failures and network connectivity issues.Remotely assisted traveling employees as well as district and regional managers during office hours and during evenings and weekends.Prepared accounts for new hires in Active Directory, Microsoft Exchange and Microsoft Lync. After the accounts were created, I proceeded in setting up the Windows or Apple computers as requested by the new hires’ supervisor.Upgraded the inventory system from a simple excel sheet to the more advanced SnipeIT Asset Management system.Configured DeployStudio to decrease reliance on outside vendors by creating OSX system images in house and deploying the images via NetInstall.Worked with the server team to diagnose and fix SMB connection issues that impacted OSX versions 10.9 and up. The technical issues that were fixed included SMB Kernel panics and random file duplication and deletion. Trained new employees within the department and explained company protocols and procedures.

Provided system administration support to Windows, OSX and occasionally Ubuntu workstations, to 120 office and remote employees in five office locations. Daily tasks include one-to-one user support and trouble shooting, system configuration (Windows, OSX and Ubuntu), data backup and recovery, user account setup and system security. Remotely assisted coworkers in various locations using Teamviewer, Windows Remote Desktop and Apple Screen Sharing. Designed, deployed and maintained internal office network structure at the New York City and Long Island Offices. Network Configuration consisted of: GTA firewall configuration, including end-user VPN settings, DHCP and DNS setting; Cisco and Netgear switch setup, deployment; Daily networking monitoring and security upkeep in compliance to PCI Standards.Researched and provided solutions for hardware and software upgrades and purchases to insure that the company is up to date with current technology.Tracked and eliminated network congestion issues using MRTG (Multi Router Traffic Grapher). Also worked to improve office wireless capabilities by upgrading to the 5GHz networking using a mesh networking system. Configured and maintained a multi-office phone system with Trixbox and Ringcentral, and provided technical support for Polycom SIP phones. Configured and tested OS X images for the different departments and deployed the images using Deploy Studio and NetInstall to various company Apple ComputersDeployed various code pushes using Git and PDSH at the requested times to update various websites.Maintained logs related to in office functions in internal ticketing and wikipedia systems, as well as deployed an internal inventory system to track hardware and software assets throughout the company.Assisted in Rightscale Server and Stingray Load Balancer management to prevent webserver failure and test server load capacity.

Provided computer, camera and value-added service solutions to customers.Directed customers in desktop and laptop computer system purchases (Windows and MAC) and provided end solutions for customers to fit their technological needs.Supported co-workers on a daily basis with team tasks and sales generation Illustrated the use and features of OSX and Windows computer systems to customers, based on knowledge of product functionality and features.Instructed customers on product functionality and features and educated them about promotions or special offers

Assisted School District's Technology Coordinator in supporting and deploying over 500 computer systems distributed across four buildings.Provided one-to-one hardware and software technical support to approximately 1500 teachers, staff and students.Installed and configured desktops and laptops with Windows XP, MS Office Professional, Adobe Creative Suite and Vision Remote Management softwareDeployed computer systems over the LAN, using Norton Ghost and Microsoft Windows Deployment ServicesAssisted in configuring, testing and deploying the wireless network for the school district.Deployed anti-virus software to clients, over the network, using central management softwareMaintained software updates on all client computers

Provided technical support and customer service to Staff and Students.Identified and fixed network and internet connection issues for students and staff.Provided MS Office applications support to staff.Assisted callers by directing them to the appropriate departments