With over 19 years of experience in the IT services industry, software development, and automation, I have thrived in multinational and multicultural environments. Throughout my career, I have excelled in various areas, including team building, leadership, coaching, and organizational development. Managing multiple teams and operations has been a significant part of my journey, with my largest department consisting of 160 support engineers located across three countries, all dedicated to delivering top-notch technical support.In addition to overseeing operations, I have successfully led numerous projects aimed at transforming organizations to support business growth while optimizing costs. These projects have been instrumental in driving efficiency and streamlining processes. Over the past few years, my focus has shifted towards business process automation, where I have been instrumental in guiding and assisting customers on their automation journey from inception to a state of "business as usual."Currently, I hold a prominent position as a co-leader of the CEE Intelligent Automation practice at PwC. This role allows me to leverage my expertise in process automation and AI implementation. By partnering with clients, I assist them in adopting intelligent automation solutions, driving digital transformation, and achieving operational excellence.Furthermore, I take great pride in my educational accomplishments. I am an MBA Executive graduate from both the Cracow School of Business and Stockholm University, completing my studies in October 2016. Additionally, I hold the esteemed certification of Prince2 Practitioner Project Manager, further enhancing my project management skills and credentials.