Okay--the job title is rather tongue-in-cheek. I manage special projects including:Migration from legacy practice management software solution to new SaaS solution. If you’ve ever heard someone say, “I wouldn’t take a million bucks for the experience, but I wouldn’t do it again for a million bucks,” this is that project. Managed: advance planning/scope of project, negotiations with vendor, interface with vendor tech support, data migration, training, document management and document automation, process automation, users management, admin functions, and much more; continuing system/process/software management including: document management - creation and updates of templates, naming and tagging conventions, and more; workflow creation and updates; user management; constant process improvement for more efficient use and operation.New website: worked with vendor on advance planning, look, and layout; managed content - wrote text, tags, titles, headlines, and chose photographs; edited site; obtained approvals; and launched site. Continuing site management including: maintenance; content writing; site upgrades and editing; SEO; and analytics tracking.Continuing Legal Education (CLE) seminars: manage calendars, ensure materials production to presenting organization requirements (once attorneys have written materials), editing and proofreading of materials, general support, technical support.New client intake: manage all phases of intake including designing and revising intake process, creating intake templates, merging templates to create intake documents, taking new client calls, ensuring good client experience, opening digital files, managing intake data and documents in digital file, and follow-up.Tech support: cyber security and hardware/software adoption recommendations, break/fix support, general IT questions, hardware and software purchases, and more.Additional: marketing, social media, branding, online reputation.

Social media marketing, website content, branding, online reputation, customer service and more.

*online reputation management: plan, policies, procedures, find and respond to reviews, ensure consistent, positive online brand. Took the group from a 1 star rating to a 4 star+ rating for all stores.*sales person training: developed and implement training on customer handling, surveys, customer satisfaction index (CSI), online reputation, manufacturer requirements, and more.*customer satisfaction index (CSI): reporting, data analysis, prediction of trends, ensure adherence to best practices. Monitor CSI daily and respond/train all staff to maintain required levels.*customer communication: create and maintain customer database automation and templates. Develop processes and templates for post-sale communication and special marketing. Constantly monitor CSI and reputation and enhance processes and templates as needed. *sales reporting: track all new car deals, report sales online, confirm and submit correct incentives.*maintain currency and understanding of manufacturer and company programs and procedures.*special projects (Cash for Clunkers, new store launches, websites etc.) as needed.