I partner with clients across various industries to deliver tailored solutions that drive efficiency, innovation, and growth.I seek solutions that create a cascading impact, delivering value across multiple areas and compounding results over time.I connect organizations with surplus resources to those in need of additional resources.

Learning and doing everything I can to bring quality natural CBD extracts to Slovak mass market as much as regulations permit.

After moving AT&T's in-house billing activities under Accenture's operations services, I've been involved in:- supervising the transition itself: adopting Accenture's best practices and procedures- nurturing people's engagement- maintaining operational stability- drive innovation opportunities to increase performance

- supervising team of Invoice Specialists who validate (already loaded) invoices received from our vendors in US Mobility segment. Upon validation, we provide approvals to Accounts Payable to pay them. We first validate the current due amount on the invoice by analyzing variance in monthly recurring charges/validating non-recurring charges (eg. Special construction)/ late payment charges/ early termination liabilities/ taxes & surcharges/ adjustments/ other charges & credits (e.g. back-billing). Then the transaction is created and the actual paid amount is set on the invoice. We may decide which of the items are payable and which not – these are disputed/ short-paid. In these cases, we are also responsible for dispute management and bill issue resolution. We reconcile any credit/ debit to make sure the account is in balance and create balancing entries as necessary. Finally, we make sure the items on the transaction have proper G/L codes. Any invoice needs to be reviewed and approved to AP well-in advance in order to be paid by the due date. We work by strict metrics, both by volume and quality, to process large amount of information and avoid unnecessary expenses.Other Responsibilities include:- partner on solutions that prevent bill errors or inflated access expense; especially with vendors.- finished transition of ENI (Expense No Inventory) audits from Post Bill Validation to Invoice Processing Team- pursuing automation possibilities in all aspects of business: workload distribution (daily work distribution incl. past due items and overall output measure)/manual task automation (database update BOTs)/ quality control (Invoice and Dispute Sampling)/ tracking & reporting (On Time Performance; Audit Validation)

- supervising team of Bill Validation Analysts who work with our vendors to recover erroneous billing in US Mobility segment. This is achieved through diligent validation efforts and disciplined claims management. The crucial part of the process is to identify any suspicious billing in the large amount of data and then comparing the external information from the vendors' invoices with AT&T's internal financial and service inventories. If the discrepancy is confirmed as valid, a claim is filed to the vendor to dispute the billing. Majority of the work happens post-bill, but the billing may be withheld prior to A/P payment, as well.Other Responsibilities include:- work with both internal and external partners on solutions that prevent bill errors or inflated access expense- identify and implement process or system innovations (eg. defined dispute management: tracking/focus/escalation process; several redeisgns in audit allocation and validation)- pursue automation possibilities in all aspects of business: workload distribution/manual task automation (validation tools and BOTs; SAP queries)/ quality control (Dispute Sampling)/ tracking & reporting (monthly billing status)

- supervising multifunctional team consisting of Implementation Coordinators (IC), Order Specialists (OS), and System Engineers (SE) working together on Logical Move/Add/Change (LMAC) requests on customer and AT&T's networks around the globe- operations management: effectively allocate resources, schedule work, prioritize and execute work plans to maximize productivity and ensure timely delivery of services - define short- and long-term objectives, making provisions for their achievements. Ensure performance goals and customer commitments (SLA) are met. Develop new and improved processes to increase productivity but also lead and coach each individual team member.- issue identification, problem resolution, leading escalations, and reporting

- assisting the Manager with day-to-day operations, act as a substitute when needed- executing duties within own agenda as of Project Manager's; key accounts support (NPS score 92% with major customer Level 3 Communications)- providing education, training, and support to new hires, supporting the team on complex activities- managing team's workload- coordinating and follow up on any special projects, solving complex issues, handling escalations, and out of process requests

- managing projects delivering Special and Switched Access Wireline, Switched Optical Ethernet in Metro Area Network (MAN) for Wholesale Wireline customers in USA- coordinating activities of a matrixed multifunctional project team, as well as third party coordination, identifying appropriate resources needed, and resolving issues to ensure timely and smooth process flow- building relationships with customers and bridging their needs with AT&T's resources- developing, tracking and reporting project management tasks and activities

- searching and addressing new clients, participants of the employees’ Comp&Ben analysis in Slovak market, initial offering, relationship maintenance, up-sale- database maintenance- preparing materials for superiors- other administrative office work