Managing a global team of OSS pre-sales consultants.Support marketing, product and sales strategy development for OSS solutions.Respond to market trends and customer requirements in mobile, fixed, non-terrestrial communications as well as utilities and service industries.

Design and preparation of technical proposals for implementation of Intelligent Assurance&Analytics portfolio for customers worldwide.Evolution of Intelligent Assurance solutions towards new technologies such as 5G SA, NFV, ML/AI, etc.Bridging the gap between customer needs and product development of Comarch Telco.

Responsible in Systemics Group for business development, sales and technical sales support of network quality services and products in particular:- Technical Support of pre-sales and sales activities worldwide- Business Development across Tier 1 operators of Systemics Group portfolio- Participation in network quality tenders on behalf of Systemics Group- Systemics Group Portfolio refresh focusing on new technological use cases- Project Management for customer-facing projects

Responsible for Sales of Nexus flagship Quality Monitoring solution, in particular:- Managing The Sales Process- Governance Framework on Sales Activities- Support for Sales personnel- Liaison with Solutions team- Business Development- Sales Targets Monitoring - Marketing Strategy Coordination

Responsible in Veon HQ for the development of Quality of Service monitoring and improvement framework covering 12 markets and over 200 million customers with particular focus on:- QoS monitoring methodology, KPIs, targets harmonisation and best practice sharing- Quality Guidelines – annual issue of strategy, recommendations and best practice in Quality, - Comprehensive benchmarking and executive reporting of market performance of Mobile and Fixed Services- Development with Tier-1 vendors new performance management capabilities, methods and tools- Blueprint design of Technology organisation and processes- Blueprint for Technology tools portfolio- Expert support for local markets for key infrastructure projects e.g. network swap, active sharing, virtualisation, LTE rollout, etc.- Lead in several projects related Data monetisation and service revenue increase- In-country QoS and processes efficiency audit and improvement programs

Responsible for service quality reporting and driving improvements of customer experience of Vodafone service across Mobile, Fixed and IT domains and specifically the following:• Accountable for the quality offered in the market.• Monitoring of service KPIs trend and lead improvements plans • Perform in-depth analysis of BNPS, TNPS, network and IT performance KPIs as well as CEM KPIs and ‘crowd-source’ based KPIs• Represent Technology in company-wide NPS improvement programmes• Provide service quality benchmarking analysis in the local market• Support brand in communications campaigns.• Promote customer-focused culture in Technology

Responsible for developing and maintaining performance and capacity processes across Vodafone IT organisation, namely:• Service performance for IT services (Online, Care, Retail, Billing, Top Up, Provisioning)• Team, processes and tools alignment with ITIL service management model • Development and deployment of new reporting systems• Development and maintenance of reporting capabilities for e2e customer experienced service performance • Capacity planning for IT services• Performance and load testing

Monitoring and optimisation of Radio Access NetworkPerformance monitoring of mobile services using both network statistics as well as active and passive probesDevelopment and maintenance of reporting capabilities for e2e customer experienced service performanceField active wireless testing system developmentE2E capacity monitoring for primary services (voice, data, messaging, video)Service Performance Reporting for Technology group and CEO covering services in Technical and IT domain

Part of the team developing ETSI standards and recommendations for performance monitoring of all-optical transport networks

Design of glass-embedded FM antennas for automotive appliactions