Developing tools and automation solutions for generating and publishing documentation, providing technical support to the documentation team

Developing tools and automation solutions for generating and publishing documentation, providing technical support to the documentation team

Creating and maintaining documentation for Guidewire InsuranceSuite™ (currently specializing in the configuration upgrade area), contributing to tools and automation solutions for generating and publishing documentation

https://techwriterkoduje.pl/

Writing, editing, and reviewing articles, establishing and maintaining relationships with partners, running the day-to-day operations of the portal

Implementing, configuring, maintaining, improving, and troubleshooting content development tools, creating best practices for using them, providing technical support and documentation for users, testing documentation

Writing technical documentation according to customer specifications, configuring and supporting documentation tools

Maintaining, improving quality and coverage of both internal and external documentation (in English) for DELMIA Apriso (MOM platform), contributing to the documentation review and approval process, interacting with product management, development and quality assurance teams to expand knowledge about the product and ensure completeness of the documentation, reporting software bugs, troubleshooting tools for publishing the documentation

Developing user documentation in English for a wireless network management system and a solution for content delivery between airports and airplanes (writing texts, preparing templates and styles, creating documentation development guidelines), proofreading developer documentation for linguistic errors, maintaining infrastructure for publishing user documentation (configuring, improving and troubleshooting tools), preparing marketing materials (calendars, brochures, posters, job offers… Show more Developing user documentation in English for a wireless network management system and a solution for content delivery between airports and airplanes (writing texts, preparing templates and styles, creating documentation development guidelines), proofreading developer documentation for linguistic errors, maintaining infrastructure for publishing user documentation (configuring, improving and troubleshooting tools), preparing marketing materials (calendars, brochures, posters, job offers, slideshows), creating and correcting installer and GUI messages, reporting software bugs Show less

Technical support of installations, providing user training in the area of software operation, preparing and carrying out implementations at client sites, creating, updating and reviewing user documentation for the supported software

Second line technical support for users in the area of Windows XP, Microsoft Office 2003/2007, network connectivity, VPN and other applications used by the client, resolving IT problems assigned by the first line support, escalating cases to the third line support

Undertaking initial diagnostics of the incidents and resolving as many as possible on initial contact, recording and classifying accurately all incoming incidents with an appropriate priority, meeting or exceeding the level of service when responding to all incoming incidents, accurate and timely hand off to other resolving teams

Giving English classes with the Callan Method to groups of 6-9 people, translating written texts

Meeting sales targets, active winning of new customers in the entrusted area, providing retail customers with access to company products (car parts and accessories), organizing promotional campaigns