I have over 19 years of experience in IT and telecommunications as a Quality Assurance professional. I am a certified TMMi Professional and the first and only TMMi Accredited Assessor in the Czech Republic. My expertise lies in delivering high-quality testing services, managing complex IT projects, leading diverse teams, and implementing efficient automation solutions. I have successfully overseen the quality and delivery of complex, global projects, always maintaining high standards despite numerous challenges.During my time at PwC, I conducted a comprehensive QA assessment to evaluate testing process maturity. I identified key issues and implemented targeted solutions such as revising test scope and regression testing processes, enhancing capacity, balancing request cadence, addressing skill gaps, and setting up internal processes. These initiatives improved testing efficiency and reduced manual work.My skills also include vendor management, IT acceptance testing (including UAT), and automation/robotization services using various methodologies and tools, and comprehensive project management. At Vodafone, I reduced production defects by 158%, established an automation unit, and saved significant FTE resources in business backline teams.I have worked with a wide range of tools throughout my career, including JIRA (Zephyr Test Management plugin, Xray), MS Projects, Redmine, Trello, Kanbanchi, Azure DevOps, Confluence, Sharepoint, ServiceNow, Postman, Cypress, QA Touch, TestLink, Jenkins, Siebel CRM, SAP EVO S/4 HANA, SAP SuccessFactors, SAP HCM, BMC Remedy, Eventum/IBM Bug tracker, Merant Tracker, SuccessFactors, WorkDay, IDM and SQL Developer.I hold an MBA from the University of Economics and Management in Prague, as well as professional certifications in IT service management (ITIL), testing (ISTQB and TMMi), and Six Sigma. I am driven by quality, innovation, and continuous improvement. I am always eager to take on new challenges and opportunities that allow me to grow and add value to the organization.