Michał Rybak Email & Phone Number

Kraków, Pl

Kraków, Woj. Małopolskie, Polska

Analyzying and strategize how to manage, and upsell the accounts.Contacting existing customers in your portfolio to a consultation.Working in a target-driven environment with individual sales targets along with being a part of a larger sales team increasing the customer base.Problem solving and consulting with clients to provide the best-selling solution for their advertising campaigns and encourage them to try new marketing strategies.Navigating the client so they can implement campaign suggestions. Building a strong and trusting relationship with the client by optimizing their accounts using your analytical skill while increasing program revenue.Meeting personal productivity requirements (KPIs) daily while being a team-player contributing to the overall team sales targets.

Kraków

Develop and deliver engaging training sessions both in Polish and English for leaders and managers - trained over 50 leaders with outstanding feedback.Develop and deliver engaging training sessions both in Polish and English for regular employees - trained over 80 employees with outstanding feedback.Authored a comprehensive “Manager’s and Leader’s Manual” which is used to train all managers and leaders in Poland

Kraków

Pioneering standards as the 1st hospitality leader in Poland, overseeing restaurant hall management and guest flow for up to 2000 guests daily.Providing comprehensive support to managerial and employee staff, including training, task delegation, and conflict resolution.Managing restaurant operations, ensuring optimal guest flow and providing a comfortable atmosphere for guests and employees.Acting as a liaison between team members from diverse backgrounds, effectively resolving conflicts and addressing challenges both in Polish and English.Facilitating effective communication and collaboration across various departments and backgrounds.Maintaining KPI scores between 98-99% and monitoring guest feedback to continuously improve restaurant’s effectiveness.

Kraków, Woj. Małopolskie, Polska

Facilitated language workshops from 2017 to 2019, demonstrating adeptness in managing group dynamics and individual learning needs within workshops of up to 12 participants.Contributed to curriculum development strategies, including thematic content, group sizes, and age demographics, to optimize learning experiences.Created engaging linguistic and didactic materials to effectively teach language, culture, and customs of Italy

Kraków

Served as the central point of contact between clients, team members, and subcontractors, ensuring seamless communication and coordination.Managed front desk operations, overseeing orders and facilitating customer interactions, resulting in increased revenue through effective upselling initiatives.Provided administrative support, including document preparation, invoicing, and file management, to maintain smooth office operations.Supported the sales department by generating quotations and offers.Ensured functionality of office equipment and provided marketing materials to support business activities.Provided training to new employees and contributed to the recruitment processes.

Kraków

Ensured the functionality and coordination of marketing initiatives, including cold calling and organizing marketing projects.Prepared quotations, offers, and promotions to support sales efforts and collaborated closely with the sales and marketing team.

Master'S Degree, Project Management, 5

Bachelor Degree, Italian Philology, 5