My daily responsibilities encompass a variety of tasks aimed at maintaining operational excellence and ensuring a positive experience for patients. This includes overseeing check-ins, scheduling appointments, and upkeeping an organized front desk area.Beyond these core functions, I actively contribute to the upkeep of patient records and facilitate seamless communication with the medical staff. Additionally, my role extends to encompass various administrative duties, such as filing, data entry, and document management, all of which contribute to the overall efficiency of clinic processes.My role further includes:- Assisting with front office activities, physician schedules, patient flow, billing, and coding, ensuring a streamlined workflow through tools like Microsoft Office and CharmEHR (EMR).- Demonstrating proficiency in typing, email communication, document formatting, and troubleshooting technical issues and software programs.- Providing exemplary service and support to a diverse and sometimes challenging group of patients.- Conducting patient billing and checkout, ensuring proper scheduling for follow-ups and treatments.- Managing new patient intakes to optimize the clinic's growth.- Developing impactful marketing materials for print and email campaigns.- Responding promptly to inquiries, documenting correspondence, and prioritizing time-sensitive matters with precision.- Handle requests for medical records while adhering to confidentiality and privacy standards, significantly enhancing the clinic's organizational efficiency.- Performing various clerical tasks, including answering phones, directing calls, greeting patients and visitors, scheduling appointments, and managing records.

As a contributing writer, I specialize in crafting research-driven plant monographs for an online herbal studies program. My role involves enhancing existing monographs by integrating historical and contemporary applications, as well as incorporating the latest scientific research. This approach ensures a comprehensive and current portrayal of botanical medicine. Additionally, I actively contribute to the refinement of publication quality by offering valuable feedback to editors and publishers.

As an Office Manager, I successfully directed the seamless operation of a bustling medical office with over 10 providers, overseeing a range of responsibilities to enhance overall efficiency and patient satisfaction. My role included:- Comprehensive Office Management: Orchestrated the activities of the front office, physician schedules, patient flow, billing, and coding. Ensured a streamlined workflow, managing scheduling through tools like Microsoft Office, Quickbooks Online and Desktop, TotalMD, and CharmEHR (EMR). Proficient in typing, email communication, document formatting, and adept at troubleshooting technical issues and software programs.- Exceptional Patient Service: Provided exemplary service and support to a diverse and sometimes challenging group of patients. Conducted patient billing and checkout, ensuring proper scheduling for follow-ups and treatments. Managed new patient intakes, optimizing the growth of the clinic.- Efficient Schedule Coordination: Maintained the schedules of 10+ providers and rooms, creatively resolving scheduling conflicts. Ensured physicians and the clinic adhered to schedules throughout the day.- Marketing and Communication: Developed marketing materials for print and email campaigns. Responded promptly to inquiries, documented correspondence, and prioritized time-sensitive matters with precision.- Administrative Proficiency: Performed clerical tasks such as answering phones, directing calls, greeting patients and visitors, scheduling appointments, and managing records. Maintained business office inventory and facilitated dispensary stocking.- System Design and Optimization: Designed systems and processes to ensure the smooth functioning of the office. Implemented efficient procedures for inventory management, office upkeep, and building maintenance, including alarm and machinery codes, AC, elevators, fire codes, permits, and licenses.

In the dynamic and fast-paced landscape of the supplement industry, I excelled as a Product Manager at BHP Holdings, Inc (dba BioPure Healing Products), where I seamlessly integrated intricate details with strategic vision for a diverse range of products. My multifaceted role spanned from ensuring meticulous FDA compliance in marketing and internal documents to implementing Salesforce automation company-wide, sourcing ingredients, and actively participating in tradeshows.Beyond merely managing products, I embraced the role of a storyteller, orchestrating processes and making pivotal decisions that resonated throughout the company's landscape. I took pride in delving into the minutiae, contributing significantly to a comprehensive re-branding strategy aimed at ensuring long-term company growth.My responsibilities included:- Researching, reviewing, and editing marketing, social, ecommerce, and merchandising copy to ensure FDA compliance, claim substantiation, and accuracy.- Crafting and defining content messaging that resonated with target audiences and aligned with brand objectives.- Providing strategic direction to optimize processes and manage products effectively.- Collaborating cross-functionally to bring innovative ideas and projects to life.- Supporting customers by addressing technical product questions and general inquiries.- Offering expert knowledge on products and creating wellness strategies for marketing, along with personalized product suggestions based on individual symptomatology.- Conducting education sessions with accounts, introducing them to existing and new product offerings.- Taking the lead as an event coordinator for tradeshows, ensuring meticulous planning and execution, both in person and virtually.

- Research and identify native medicinal plants from prairies, forests, and wetlands- Inform visitors and students about the project's mission- Work hands on with restoring natural habitats and ecosystems