IAM:Managing user account provisioning (e.g. arrival, departure, group membership, ...), usage of MIM2016 on daily basis to monitor the provisioning and proceed to correction, add or remove user to LDAP group, usage of SQL to add, delete or modify data of users, creation of rule based distribution list according to users AD attributes.Managing bi-mensual night of reorganisation (implementation of , test provisioning tool, grant, remove or retablish access for internal and external users to the EC applications, execute project and provide deliverable, manage request for change with analyses when modification should be implementedExchange:Responsible of the support and maintenance of Exchange Server 2010 and 2016, maintaining high availability of the email service for end-users, processing to change request (e.g. renaming, shared mailbox, modification of SMTP, activation of Exchange features)UCC:Managing Skype for business users provisioning and some UCC features (i.e. response group configuration), Managing Mobile Device Management configuration, provisioning of user profile and managing certificates on the console and replication on the device.MDM:Granting access to administrators and users, apply labels and certificates and push it on the mobile device (IOS/Android/Windows phone), find solutions to issue encountered by user's device, analyse device and console logs to find root cause of issue

. 1st and 2nd line professional support to clients both external and internal within SLA and resolve incidents and service requests effectively. Maintaining maximum availability of supported services for customers. Ensuring that support calls are logged and handled effectively and efficiently . Investigating and fixing more complex incidents, requests & any other issues escalated from other support line. Provide technical training and organize knowledge sharing sessions with 1st line agent in collaboration with the Continual Improvement Team in order to make the Helpdesk for efficient. . Acquire technical knowledge to match client requirements. Involved in creation of knowledge articles of our wiki and improving the existing knowledge base. Troubleshoot client issues such as hardware (printer issues, any hardware related issue) or software issues (Windows seven Desktop and laptop, Microsoft Office suite, Windows Server 2012, Active Directory) via telephone, remote connection and via e-mail.. Make deeper troubleshooting when major incident is impacting the service and report result and details to the Incident Management Team. Managing access on mobile device (Mobile Device Management), . Managing access on secure application as Anti-Fraud System and Sophos Lancrypt

This position was a voluntary work, in order to help a young startup to begin a new adventure.Acting as sales representative on site, providing advice in renovation of doors and windows, take measures of it, make some plan, schedule new appointment and help the customers to choose the best solution regarding the quality and the price.

. Local support and maintenance of ERP and external software and hardware of 7 workplaces in Brussels . Support direct to the client by phone email or onsite for common issue on computer running on Windows XP, Windows vista and Windows Seven,. Support of mobile device running on IOS, Android or Windows Mobile. Team management of 8 co-workers . Management of the workplace . Coaching of the new employees

Gestion journalière du magasin, du stock, du service apres-vente, du back office, de la relation client, établissement du planning, aménagement du magasin, établissement de plan en vue de la réalisation des objectifs.

Personnel exécutant en caisse

Ouvrier sur chantier, pose de revêtement sur sol, sur toit ainsi que la restauration de plusieurs terrasses.

Accueil des clients et fournisseurs, encodage de données diverses, création de modèle de lettre sous word et tableau sous excel, triage des archives.

Remplissage, ajustement et vérification des rayons qui m'étaient attribués.

Remplissage, ajustement et vérification des rayons qui m'étaient attribués