Michał Barszczewski Email & Phone Number

Katowice, Woj. Śląskie, Polska

• Managing service delivery according to the agreed contract standards • Coordinating service delivery on the account in accordance to ITIL, managing technical teams from the procedural perspective to ensure satisfactory results• Building and maintaining business relationship with the customer • Acting as an escalation point to facilitate high priority incident resolution, ad-hoc coordination to speed up the operations.• Problem Management Process: Controlling potential problems emerging from incidents, Problem creation, taking part in Major Problem Conferences, ensuring satisfactory closure• Since 12/2022: took over another customer as the only SDM for the project: o Regular control and presenting overall analyses of the SLA targets in an extremely dynamic service, taking active part in Continual Service Improvement to improve processes and results. o Account reporting through multiple complex reports allowing granular overview of the service for the customer. o Preparation of monthly SLA Reports, negotiating exceptions.

Katowice, Woj. Śląskie, Polska

• Took part in Service Transition over to Poland through:o Providing technical training to new employees,o Filling and reviewing the Knowledge databaseo Providing feedback on level of service • Fulfilling telephony SLA targets

Katowice, Woj. Śląskie, Polska

• Investigating and solving problems within Office 365 infrastructure - mainly Outlook.• Cooperating with Outlook MVPs to understand and solve complex issues revolving around Microsoft Outlook service and customer’s systems• Cooperating with Microsoft support to provide data for investigations and test solutions.• Independent searching for solutions to emerging IT problems and updating the existing knowledge base.• Upskilling co-workers in the O365 field.

Katowice, Woj. Śląskie, Polska

• Full transition to German-language service operations, including all backdesk applications and systems • Solving and coordinating issues for German customers that could not be solved on the first line of support.• Independent searching for solutions to emerging IT problems and updating the existing knowledge base.

Katowice, Woj. Śląskie, Polska

• Fulfilment of specialized tasks regarding complicated cases for customers and internally within the team. Ad-hoc analyses and operations on difficult cases• Responsibility for training new employees and ticket quality control• Testing new application solutions for the project and coordinating their deployment.• Consultant role regarding improvement of the IT services process

Katowice, Woj. Śląskie, Polska

• Service integration between IT teams• Providing hotfixes and further advice for the customers through telephone calls and emails• Ensuring quality of the information within the system, distributing tasks within the team.• Handling complaints and negative feedback.

Bretton Woods

Server at Stickney’s Restaurant - promotion from Food Runner position. Face to face contact with demanding customers of a 4-star resort entailing exceptional English skills and high culture of work. Direct responsibility for customers' experience and safety regarding food and beverage choices.

Bretton Woods

Busser/Food Runner in Main Dining Room. Job in a 4-star resort entailing exceptional English skills and high culture of work.