Michał Bogoń Email and Phone Number

• Support the monthly workforce forecasting effort, incl. providing support to users during their monthly submissions• Prepare ad-hoc reports/analysis to identify opportunities related to workforce forecasting, and support the annual workforce planning • Support workforce reports in Tableau/PowerBI, and manage any future reporting enhancements / requirements• Support the administration of workforce forecasting tool, user training, users Q&A and further enhancements of the application• Support the onboarding of future functions on workforce forecasting tool • Maintaining the connection between Business and IT by running meetings with tool developers, collecting feedback from both parties and coordinating tool releases• Closely collaborating with colleagues and peers from different locations• Support the delivery of Senior Management reporting demands• Managing the team of 15 people

• Creating and publishing regular and ad hoc reports • Day to day communication with onshore partners to agree requirements • Data gathering from onshore partners, colleagues and Subject Matter Experts as well as various databases • Conducting analysis and graphical presentation of the data (in MS Excel and MS PowerPoint) • Supporting senior managers with follow-up clarification/questions

• Providing multi-skilled, cross-functional support for customers • Handling customers complaints and feedback • Handling social media escalations • Pro-actively communicating changes and amendments to customers’ reservations • Monitoring and responding to customer satisfaction surveys • Phone and email interaction with suppliers • Administering team’s SharePoint site • Providing accurate day-to-day reporting • Managing mass scale incidents • Assisting in product and process improvement within the team

• Responsible for the ownership and effective communication of incident response and for monitoring and maintenance of records related to SCC incidents, both internal and external across Europe • Assisting with the development of an effective system of communication relating to incidents • Establishing effective incident objectives and strategies for dealing with incidents • Co-ordination of incidents from inception to closure, including departmental input across the company in the resolution of incidents • Orchestrating incident response in a rapidly changing, high risk environment • Influencing, guiding and directing assigned personnel in the resolution of an incident • Preparing and arranging clear and effective communication with every level of the business on incidents and incidents updates

• Answering Clients' queries on HR processes, policies and procedures through a variety of channels (for example telephone, email, e-service or web chat) • Providing navigational guidance to Clients on HR system and tools • Delivering high standards of customer service while providing an outstanding customer experience in every interaction • Working with colleagues to ensure our Clients' expectations are exceeded and our processes are being constantly improved • Liaising between Aon Hewitts core processing teams and our Client

• Providing multi-skilled, cross-functional support for customers • Handling customers complaints and feedback • Pro-actively communicating changes and amendments to customers reservations • Monitoring and responding to customer satisfaction surveys • Phone and email interaction with suppliers • Administering team’s SharePoint site • Providing accurate day-to-day reporting • Managing mass scale incidents • Assisting in product and process improvement within the team

• Providing efficient and courteous service to Hotel's guests • Providing service for guests: check-in, check-out, telephone inquiries, taking reservation calls • Managing arrivals report day by day, printing discrepant room reports, preparing for group and tour arrivals • Rushing rooms for early arriving guests with Housekeeping supervisors on a case by case basis • Communicating requests and/or problems with other Hotel Departments • Responding to all guest inquiries and requests by the Hotel’s Property Management System • Keeping the Manager on duty informed of any problems or unusual matters • Maintaining and balance a cash float during each shift worked • Providing Hotel guests with currency exchange • Organizing sightseeing tours

• Maintaining positive guest relations at all times • Anticipating guests’ needs, respond promptly and acknowledge all guests • Resolving guest complaints, ensuring guest satisfaction • Monitoring and maintain cleanliness, sanitation and organization of assigned work areas • Reviewing daily business activities • Delivering and set up amenities as required • Escorting arriving guests to guestrooms • Providing service guests and provide a follow-up courtesy call • Coordinating guest requests, reservations and miscellaneous tasks as required • Assisting guests with transportation needs • Providing brochures, maps and collateral on guest activities, attractions and places of interest • Assisting guests with customers luggage