• Responsible for being customer A/R main point of contact• Near due and past due collection activities• Influencing customer payment behaviors• In depth customer account knowledge• Active member of account teams• Leading A/R improvement projects specific to customer account activities• Focal point for ECC product testing• Managing account reconciliation including but not limited to offsets, and sales adjustments • Investigating and resolving discrepancies• Resolving credit blocks • Processing returns• Collaborating with CFS, business partners and other I2C teams including escalation.• Utilizing payment receipt and handling work processes• Adhering to compliance requirements for SOX and meet OLAs.• Additional activities, including but not limited to tax certificate updates, web portal review and update, document retrieval, and customer contact information updates.

Developing marketing campaignsOptimising existing campaignsImplementing campaigns in SAS Data ManagementPreparing reports, presentations using Microsoft Office ToolsDaily office tasks to maintain good workflow

Investigating clients and transactions to detect possible money laundering activitiesAnalysing data derived from internal databases, the Internet and commercial databasesPreparing presentations based on the collected dataOperating under agreed business contracts, confidentiality standards and global standard policies, procedures and toolsConduct enhanced due diligence investigations into global client activity