- Leading audits in supplier policy assurance area covering up to 17 policies including information security, business and IT continuity, physical security, fraud prevention, records and data management,- Cooperation with Supply Chain Managers responsible for audited suppliers,- Ensuring an appropriate level of security (both logical and physical) and compliance demonstrated by third-parties;

- Interactive Fraud Detector IT system - project manager- conducting controls over operational risk - coordination of activities related to GDPR area (contract analysis, query handling, reporting, development of the GDPR platform)- defining, review and assessment of key risk indicators- verification of new IT solutions, IT systems, Bank's products, internal solutions and contracts with the Bank's suppliers

• planning and delivering audits in IT, operational, financial domains and in Orange Polska subsidiaries, risk assessment, defining and monitoring of recommendations, presentation of audit findings for N+1 management, participation in annual audit planning• coordinating work of international audits and internal auditors • audited issues relate to: assessments of IT and information security environment controls aimed at effective risk management of the business (control, management and monitoring of access, verification of responsibilities); audit of business continuity and disaster recovery, crisis and risk management, regulatory compliance; security of objects (redundancy, fire prevention, emergency power supply), assessment of Data Leakage Prevention - DLP mechanisms,• project management – confirmation that audited projects are processed in compliance within a given methodology (waterfall or agile), project settlement, meeting the schedule

• conducting of IT projects (IT systems development, realization of Polish Regulatory needs)• creation of Business Requirements, Change Request documentation• assessment of Business Needs, Change Request and HLD documentation • participation in FUT, UAT tests during IT projects development

• consultation and implementation of operational procedures as well as KPIs• process-mapping in accordance with process architecture• process designing, implementation and the process effectiveness analyzing on the B2B market• defining of use-case and expert estimations needed for CRM development• coordination of change requests implementation and carrying out UAT tests• analyzing regulations, promotions and marketing initiatives• analyzing of customer service reports• managing of Einstein application (created for testing the knowledge of Call Center advisors)

• monitoring and troubleshooting in the field of Services and TP Products;• reporting and coordination of customer complaints• documenting and analyzing of trouble tickets• carrying out trainings session to new employees on customer service • examination of operating manuals in Call Center

• customer service,• managing and organization of work for service and electronic department• cooperation with suppliers and delivery companies• carrying out trainings for new employees• conducting internal controls in the field and / or the subsidiaries: MYSTERY SHOPPER role