Designing and co-creating innovative solutions (improvements, technology implementation, new service/products) responding to the needs of individual areas in the BankDesigning innovative processes: starting of by research and gathering insights, designing and taking it into the experimentation phases with a Proof of Concepts. MVP creation to build a business case and finding business recommendations and preparing it for implementationRunning creative workshops and… Show more Designing and co-creating innovative solutions (improvements, technology implementation, new service/products) responding to the needs of individual areas in the BankDesigning innovative processes: starting of by research and gathering insights, designing and taking it into the experimentation phases with a Proof of Concepts. MVP creation to build a business case and finding business recommendations and preparing it for implementationRunning creative workshops and design sprints with the use of design thinking or lean startup methods for all stakeholders in the Bank and usersAnalysis of Trends (technology, social) and research of new upcoming solutions always be on top of novelties on the market (not only Fintech)Running research projects, ideation sessions and prototype testing with potential users (scenario preparation, organization, conducting research and presentation of results) Show less

· Developing service concepts and strategies, based on latest trends from tech, social and business areas - always with the focus on users .· Analyze problems, interview customers and validate assumptions· Create creative and effective workshops that generate valuable insights, ideas.· Design the complete customer experience with exciting and innovative product or services· Work in interdisciplinary teams with or for different stakeholders over various phases in the design… Show more · Developing service concepts and strategies, based on latest trends from tech, social and business areas - always with the focus on users .· Analyze problems, interview customers and validate assumptions· Create creative and effective workshops that generate valuable insights, ideas.· Design the complete customer experience with exciting and innovative product or services· Work in interdisciplinary teams with or for different stakeholders over various phases in the design process in trades: banking, insurance, technological, accounting, health, environmental, government, NGO· Experience with service design and design thinking methods and tools (eg. service Blueprint, Personas, Stakeholder Map, Competition Analysis, Customer Journey, value proposition)· Responsible for leading multiple concurrent service design projects, ensuring teams are motivated and are given clear direction to deliver high quality work· Working alongside clients in a consulting role and lead them via workshops and field studies to map, measure and improve their product and service offerings· Responsible for delivering innovative solutions from the idea to running business Show less

Service designer

managing two teams of employees, invoices and cost estimates, preparing tender packages and cooperation offers, project settlement, cooperation with housing cooperatives and subcontractors

strategy creation, conducting workshops, project management (Szablon Dzem)

development of business strategy (cooperation with external consultants),preparation of reports and analyzes, development of marketing tools, implementation of marketing strategies (online, b2c and b2b communication)

conducting art workshops and artistic activities for children and adolescents

logistics within the company, supply management and demand planning