• Tickets distribution;• Coaching less experienced colleagues – Matrix manager duties (mid-yearand annual performance review, 1x1s, queue review);• Overseeing and managing connection between Workday and dedicated PwC SFTP tool;• Providing integration solutions to the territories (CC, EIB, WWS, RaaS);• Creating and updating ISUs/ISSGs;• Providing support to Service Managers during escalations;• Providing updates on global calls;• Leading team calls;

• Resolution of technical incidents and identifying if root cause is data, configuration, or technical issue;• Supporting internal clients with their WWS solutions;• Impact analysis and recommendations for Workday custom integrationsissues;• Deploying new integrations in accordance with documentation (OX/WDStudio);• Recognize patterns/ re-occurrence of incidents, and propose technical and process improvements to minimize volume/ magnitude of impact;• Providing ad-hoc data extracts and integration runs to territory business partners on demand;• Raising tickets with Workday whenever required;• Providing enhancements to existing integrations in accordance with agreedprocess;

• actively searching for business processes’ improvement areas within Workday – job requisition approval process, supervisory organization maintenance, data hierarchies’ alignments, security roles assignment challenges• counseling on Workday’s behavior to Senior Leadership, Project Managers and local HR by providing root cause analysis and solutions to incoming queries• managing HR Cost Center Hierarchies in Workday• initiating global clean-ups to ensure proper HR data health• creating Workday reports for stakeholders and/or internal use• creating and running VBA training program for Aon colleagues• actively managing the team by assigning task priorities • transition of new processes into Data Governance scope• managing replacement resources• managing BAU and new scope priorities• establishing relationship with new stakeholders• sharing knowledge with managers, colleagues and stakeholders

• Workday reporting & analysis• preparing and presenting HR data analysis, defensive queries & audits• advising Local HR on how to better maintain data and execute to global standards• preparing and running data clean-ups – initial analysis, preparing EIB files, SBX validation, production validation• creating and incorporating HR data improvement plans• macro creation for internal department as well as for stakeholders• leading department`s Excel Committee• giving VBA & Excel training to colleagues• representing team in case of manager`s absence

• acting as subject matter expert sought for counsel, knowledge and partnership;• supporting merger & acquisition project and DocuSign implementation;• support training needs for Workday users in subsequent phased rollouts, requiredreleases, change requests and new system users;• ensuring SOPs and process documentation is up to date;• coaching less experienced colleagues;• commencing trainings (VBA, Excel, HR Processes);• participating actively in global calls and internal meetings;• HR Processes Administrator task

• responding to incoming queries and managing assigned cases to resolution;• supporting key HR colleague lifecycle processes;• employing the service delivery business model to build professional working relationship with internal clients & applying improvements in daily work;• assigning cases to team members in accordance with the assignment procedure

• Volunteer`s coordinator - leading a group of volunteers to ensure a high level of internal and external performance, (incl. recruitment and training); • Administration - establishing, maintaining, and updating files and databases, car fleet management, developing policies and procedures, supporting Executive board in wide range of ad hoc tasks; • Events organization - organizing events for up to 200 people; • Psychologist