Michał Bielak Email & Phone Number

Cracow, Małopolskie, Poland

- Creating and implementing projects: Client Scoring system, Customer- Satisfaction procedures, Employee Training Program, project management using Asana tool- Introducing and leading Research & Development Team- Introducing technology partners strategy and overseeing cooperation on a daily basis- Coordinating the whole process from beginning to the end.

Kraków, woj. Małopolskie, Polska

- Being the main point of contact for clients, focusing on developing their businessvia ZenDesk, JIRA and G-Suite- Manages difficult and/or challenging client situations, putting clients first – through behaviors, decisions and choices made in the client’s best interest.- Responds promptly to client needs; responds to requests for service assistanceusing.

Kraków, woj. Małopolskie, Polska

- Providing support and encouragement to other members of the team- Providing constant support to clients and candidates during screening process- Responsibility for the whole training process and knowledge of team- Coordinating changes in procedures and implementing it- Supervising the work of the team, including compliance checks- Solving team members.

- Coordinating one of significant Project- Taking over the duties of team leaders during their absence- Following and maintaining process and screening procedures in line with client requirements.- Completing employment screening to conclusion.- Proactively communicating with management to inform of file status and advising where issues arise.- Providing.

Kraków, woj. Małopolskie, Polska

- Enhancing sales efficiency by creating and maintaining merchandise organizational structure- Dealing with staff's work schedules and regular task lists- Supervising and training stockroom employees- Maximizing loss prevention by creating and overseeing shipping and receiving procedures- Providing high-level customer service to the clients and meeting.

- Providing high level customer service to the clients and meeting sales target- Rotating and replacing Stock- Cash desk service- Dealing with returns and complaints

- Preparing documentation, archiving HR and accounting and shipping them to the front Office- Dealing with discrepancies in all types of payments- Responsibility for the correct payments, invoicing and issuing TAXFREE documentation- Training and controlling of team in regard to cash department and procedures

- Providing high-level customer service to the clients- Cash desk service- Working with RFID system on daily bases- Taking part in creating for company image