Michcail A. Pusey Email & Phone Number

Dallas, TX, US

Teaneck, New Jersey, US

Data Center & Network device – Hands & Feet support.Enterprise Application Support (O365, Azure, Intune, etc.Troubleshooting One Note, One Drive, Meeting room, Telephones / Video conferencing issues (WebEx, MS Teams, Zoom. Troubleshoot Printer issuesWorked on AAD & AD domain controllers, Group policy, SG Groups, and DG, etcWorked with Azure AD, Intune.

San Francisco, California, US

Provides technical support for Microsoft Office Suite, INews, Hive, Password locked out, reset, and Server room.Identified and troubleshot end-user technical issues in software applications and hardwareWorked with Citrix workspace to help users access applications and data deployed. Configured GlobalProtect to enhance security policies that encrypt the.

Daly City, California, US

Provided technical support by performing installation, repair, and upgradesDelivered desk-side technical support to optimize multiple environments, successfully closing 95% of tickets dailyTroubleshot software and hardware failures and identifies network problems when relates to desktop, laptop & network printers.Provided support for conference room and.

Palo Alto, CA, US

Provides L2/L3 support as required to a variety of end-user and network devices at the hospital and surrounding medical buildings. Provides onsite initial basic network troubleshooting, port activation, and deactivation. Provides onsite installation, configuration, repair, and maintenance of 80% Mac & 20% PC, desktops, laptops, tablets, mobile devices.

San Mateo, California, US

Provides support to our worldwide employees through account administration, desktop/laptop automation and installation, network access and other IT tasksProvides desk-side hardware & software support for Mac, Lenovo & Dell laptops Troubleshoots and diagnoses various issues on laptop peripheral devices, software communication devices and network connections.

New York, NY, US

• Worked independently and with team to upgrade 550 customers to new desktop & laptopsWorked with managers to troubleshoot software and closed 90% of Tickets dailyProvided desk-side hardware & software support for Dell &.
• PXE
• Slack
• Service Now
• Air Watch MDM
• Active Directory

San Francisco, California, US

Worked independently and with the team to upgrade 170 customers to new softwareWorked with managers & engineers to troubleshoot software install issues on projectsWorked on training room projects to upgrade and install new softwareProvides desk-side hardware & software support for Mac and Dell computersProvides Tech Bar support to Gap Inc. employees.

San Francisco, CA, US

Configured Mac OS and Setup MacBook’s at users’ deskProvided desk-side hardware and/or software support for Mac and HP computersAssisted in imaging 150+ machines for deployment and inventoried these machines into SharePointCollaborated with team members to determine the most effective manner to resolve technical issuesCreate requisitions, purchase order.

San Francisco, CA, US

Provided desk-side hardware and/or software support for Mac and Dell computersDiagnosed and troubleshot problems with PCs/laptops, software, communications devices, PC peripheral devices, and network connections as requiredUtilized the Service Now ticketing system to complete assigned end-user technical difficultiesApplicationso PXEo SCCMo Service Nowo.

San Jose, CA, US

Provided desk-side hardware and/or software support for Mac, HP and Dell computers Utilized the Remedy ticketing system to complete assigned end-user technical difficultiesInstalled and configured OSX Yosemite and El Capitan in a corporate environmentApplications o Bitlocker installation and troubleshooting And recoveryo Active Directory (add, delete, and.

San Francisco, CA, US

Providing seamless experience to end-users moving to the new building with new technology Providing onsite and remote support to users within the Police HeadquartersSupport and train users on accessing Telecommunication Devices (Setup Voicemail, Greetings, etc.,)Supporting and train users on PC, accessibility, printing, scanning documents to central.

Aliso Viejo, California, US

Deployed computer hardware and peripheralsPC hardware troubleshooting and repairConfigured Wyse applicationInstalled and configured Citrix Receiver on desktop, laptop and iPadConfigured Network printers, Xerox, Konica Minolta, Canon and Ricoh

Leverkusen, North Rhine-Westphalia, DE

Using Lotus Notes to manage data base for asset managementCreating tickets with Peregrine/HP Service CenterCalling and emailing users to locate and setup work stationsTransferring users information from old computer to newUsing Bruda to backup and restore users informationReceiving assets from manufacture and getting it ready to deploy to usersUsing CLS to.

Leverkusen, North Rhine-Westphalia, DE

Upgrading 250 iPhones to IOS 7 SoftwareInstalling AirWatch MDM on 250 iPhone devices

Repaired “Smart Phones, Laptops, Computers, Games etc”Responsible for training all new hires to do repair and salesResponsible for shipping products to customerResearch and, calls potential clients for better parts and priceManaged inventory, so we know what we have and don't haveManaged store up keep, restocking, new displays and price

Overland Park, Kansas, US

• Maintain minimum Repair vs. Exchanges Ratio of 35%
• Maintain 75% or above Service & Repair CSAT
• Maintain adequate levels of repair part inventory for S&R program
• Audit daily the S&R transactions and fix reporting/point of sales systems discrepancies
• Ensure all Advance Exchanges are properly returned in a timely fashion
• Ensure all monthly Parts Audit parts are returned properly and on time

San Francisco, California, US

• Deployed computer hardware and peripherals
• Set up LCD
• Set up Cisco IP Phones

Oakland, California, US

• Using SCCM Console to image computers for Win7 and push out software to Blue Shield of CA users
• Transferring files over from 3 old computer to a new machine when users experiences technical difficulties
• Imaging over 24 laptops and desktops in a day with 95% success rate
• Deploying 5+ computer hardware and peripherals for new hires, and existing employees daily
• Progressing through 30 different tickets a day, closing 10 a day
• Troubleshooting over 10+ Hardware and software problems daily

San Leandro, CA, US

• Distributed 200+ hot cocoas and hot fudge Sundaes to customers per game
• Managed cash and provided correct change to customer
• Won sales competitions by selling 100-150 cups of hot cocoas for the day

• Assisted children with educational projects such as reading
• Organized office, books and goods
• Performed office maintenance tasks such as maintained floors and garbage bins

Olean, NY, US

Cold calling clients, Customer service, handle cash and checks

San Francisco, California, US

• Created 1+ video game and 1+ animation using Apple computers. Utilized software to perfect game design skills, and presented both end products to the new group of interns
• Provided support to the teacher, by helping other students finish their assignments

Certification Of Completion, Information Technology

Fundamentals Of Technical Support Certificate, Information Technology

High School Diploma

Education record