Information Services Technician
Current• Manage, troubleshoot and resolve operating systems and hardware issues for 100 plus end users at the main and field offices.• Provide comprehensive help desk support for service requests related to customer-supported hardware, software, network connectivity and application support.• Install, configure and support Microsoft Windows Operating Systems.• Assist in the integration and networking of technologies that function or communicate across multiple platforms.• Conduct system upgrades on operating systems, software and hardware.• Coordinate planning for design and production activities associated with data processing and technology.• Develop and analyze data for the purposes of problem resolution and strategic planning.• Coach trainees and handle queries with regard to PC software and Mobile devices.• Repair and upgrade desktops and laptops to improve end users productivity.• Member of the Quarter recognition.