Micheal Amoo Email & Phone Number

Abuja, Federal Capital Territory, Ng

Abuja, Federal Capital Territory, Ng

Abuja, Federal Capital Territory, Nigeria

● Supervising and monitoring 21 Agents' calls to ensure they deliver 100% expectations and provide immediate feedback which has increased their productivity by 60% within 5 months.● Consistently sending emails to supervisors to provide instant feedback on Agents' performance concerns, incomplete resolutions, and disconnected calls.● Contacting Customers to give them more information and accurate resolution to resolve their complaints in turn has increased Customer retention by 50%.● Organizing a one-on-one calibration with call Agents and Supervisors twice a week to get and give feedback concerning Operations and Quality has helped to ensure consistent excellent customer service deliveries.● Providing prompt information about new and existing products and services to Agents has helped them to connect to customers more by 30%.● Provided analyzed call trends and identified agents and call center training opportunities; also provided recommendations to the management.

Abuja, Federal Capital Territory, Nigeria

● Dialed out nearly 70 calls outbound calls daily to reach customers informing them about new products and services, and getting feedback about the services which provided more insight into growth for the company.● Learned about four different products/campaigns; associated with new customers, existing customers, and churned customers, and competently provided customers with information about each, which has increased the company's customer base by 65%.● Worked on a team with 3 other individuals to initiate and close numerous sales which increased the company revenue by 70% within 3months.● Received recognition on two different occasions for having the highest conversion through new and closed sales through constant follow-ups with the customers.● Received a positive feedback rating of 96% based on customer satisfaction surveys.● Provided excellent quality customer service by patiently listening and communicating to the customer with empathy which in turn helped to build trust with the customer and repeat patronage.● Recommended and promoted to be a Quality Assurance Associate with the notion to effectively influence other Agents in delivering 100% expectations in their interaction with customers.

Abuja, Federal Capital Territory, Nigeria

● Understand design briefs and determine requirements.● Design social media creatives/advertising and publications for clients.● Develop illustrations, logos and other designs using software.● Use the appropriate colours and layouts for each graphic.● Work with copywriters and produce the final design.● Test graphics across various media.● Amend designs after feedback● Ensure final graphics and layouts are visually appealing and on-brand for my clients.

Abuja, Federal Capital Territory, Nigeria

Ibadan, Oyo, Nigeria

● Contacted debtors and negotiated payoff deadlines and payment plans with a very polite and good tone of voice.● Handled customer's questions or complaints which helped to build trust with debtors● Recognized for two months as the Agent with the highest conversation

Ibadan, Oyo, Nigeria

Ibadan, Oyo, Nigeria

Higher National Diploma, Hospitality Administration/Management, Upper Credit

National Diploma, Hospitality Administration/Management, Upper Credit