• Hiring and overseeing cast and crew• Writing, producing, and editing of content for release• Maintaining a budget• Gather and organize data in order to monitor and test the effectiveness of key controls and status of mitigation and action plans.• Allocate resources to assigned cases to ensure established business goals, prioritization, and results are maintained. • Coaching musicians, creative team, and the senior production team.• Oversee the post-production process, which includes editing music.• Ensure all approvals and changes throughout the process are completed

• Monitored and review calls between the specialists and customers to ensure adherence to regulatory compliance, code of conduct, and policy and procedures guidelines.• Identified process issues and offered recommendations to improve the process.• Reported issues experienced by customers using the appropriate available tools to enhance customer experience. • Identified trends that could affect the customer’s experience, and worked to improve first contact resolution and accuracy.• Acted on trends where advisor’s performance impacts customers by providing feedback via email or by contacting Team Managers directly.• Facilitated listening sessions to improve the customer experience including product launches, pilots, and engagement sessions.• Generated and sent out quality and ad hoc reports for quality and operational partners.• Reviewed the work done by partner’s quality teams to ensure consistency, and sent out daily production report of assigned projection• Assisted fellow Quality Specialist in finding calls, compiling data, trending results of reviews and how to submit recommendations for process improvement. • Assisted with training new employees, and provided feedback and coaching to develop and motivate peers.• Provided monthly summary reports for the Apply By Phone areas, highlighting trends and opportunities to provide coaching material for consistency.• Reviewed data daily for potential errors and sent errors found to Specialist for corrections.• Collaborated with different departments in developing underwriting policies and procedures to increase efficiency and streamline work processes.• Analyze output to develop action plans for resolving issues, share and vet data with business partners, respond to queries from various levels of Compliance management and troubleshoot any issues raised• Review, monitor and reconcile transactional details to ensure subject employees’ personal accounts activity are compliant with the Policy

• Processed new credit card applications for existing customers within retail banking.• Conducted reviews, and performed judgmental assessment of applications by analyzing credit bureaus and determining credit line.• Structured approvals to maximize profit, and maintained customer’s relationship.• Handled inbound calls or referrals from private bankers asking for an immediate review of credit line increases, new applications decision, or reconsideration of declined applications.• Assisted with training new employees, and provided feedback and coaching to develop and motivate peers.• Supported all reviews performed in the Consumer NAL & CLI processes.