Met and surpass ATC&C Target set by Business for the year 2017 to dateMet and surpass Collection Efficiency Target set by Business Unit for the year 2017 to dateGreen (Best Performed) ESR for the second quarter Year 2017 Monthly Performance in my Undertaking officeEmploy SQL queries to extract relevant customer segments based on demographics and purchasing power.Visualize segmentation results using Power BI, aiding in targeting customers effectively.Retain and grow portfolio of relationships by executing proactive, mobile and value-adding partnership role.Work with internal and external stakeholders to facilitate communication and deliver personalized solutions to customers.Collect, transform and draw useful insight from data using analytical tools for management decision making.Provide daily support with escalated cases and liaise with business and technical leads for quicker resolution towards customer satisfaction and profitability.Participate in team meetings, presenting findings leading to data-driven decisions on sales strategies.Work with internal and external departments to facilitate communication and deliver personalized solutions to customers.Support the undertaking in rendering specialized services to the key customers (MD) in my jurisdiction.

Doubled a particular sub distributor’s purchasing power through strategic sales thereby turning her to a major distributor.Created more outlets for sales and recruited more sales men as well as wholesalers for distributors in the territory.Part of the team that doubled the overall sales volume of the company in 2014.Managed promotional items and trade promo items towards KDs’ profitability.Co-ordinate sales activities to ensure the achievement of set objectives.Responsible for managing core distributors and maximizing performance and revenue.Responsible for appointing core distributors in my territory in line with company’s rules and regulations.Responsible for managing and growing distributors’ business through acquiring new customers and maintaining the existing ones towards achieving overall organization objectives.Obtaining competitive information and analyze for appropriate management decision.Conducting marketing and sales promotional activities in the distributors’ assigned territory based on market research analysis carried out in the territory.Effectively implement sales policies that will ensure customer satisfaction and expansion of existing customer base as well as the new prospects.Nurture relationship with customers to ensure trust, quality service delivery and loyalty.Ensure implementation of products and brand knowledge/awareness programs.Monitor competition activities and provide periodic reports using spreadsheet.

Traveled throughout assigned territory to leverage leads and visit existing customers.Conducted research to monitor market conditions and industry competitors.Maintaining daily Inventory report with the aid of spreadsheet application.Visited key customers repeatedly to promote retention and relationships.Identified new business opportunities through cold calling, networking, marketing and prospective database leads.

Facilitate the entry of high-value clients (First Bank Ltd, SUBEB, and so on) to the hotel.Booked large groups for weddings, seminars, conferences, and other events, providing the best available room rates.Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.Prepared monthly resort audits for review.Supervised a team of 10 front office staff and helped to resolve issues arising during shifts.Hired and trained new employees, demonstrating the best methods for serving clients and guests.Managing the administration of reservations, cancellations, and no-shows in line with company policy.Propose and implement marketing strategies to maximize room occupancy levels.Supervising, training, disciplining, and motivating staff toward attracting and retaining guests.Deal with customer complaints in a professional manner.Coordinate the activities of other units toward achieving efficient customer-oriented servicesAdheres to federal, state, and local laws employment-related laws and regulations

Resolved issues between the clinic and the major clients Developing and planning the marketing strategy for the clinicCustomer relation management activitiesAttending to and resolving customers ‘ complaints in accordance with the company’s policies

Receiving and maintaining guests/customers in a friendly mannerSupervising the housekeeping unit toward effective service delivery Maintaining a sterile environment for guests’ comfort Handling Customers’ complaints and proffering prompt solutions Ensuring proper handling of the Hotel’s facilities by monitoring and reporting organizational activities for management decision making