Monitored the video surveillance footage as its being recorded and ensures proper Storage.Visited sites and locations to identify the areas that need to be monitored with CCTV cameras.Assisted in the development and implementation of strategic plans, initiatives and directions.Made recommendations and decisions that contribute to the overall success of projects and programs.Directed the efforts of others in the achievement of the strategic and operational objectives of the group.Worked with clients over the phone or via Team Viewer for remote installations, training and troubleshooting of software and hardware.Ensured representatives are properly trained when old products are upgraded or new products are released.

Reviewed activities captured on camera and notified authorities of suspicious activity.Kept maintenance and repair records for security equipment using Microsoft excel.Maintained real-time logs, compile and present reports, and fill out detailed checklists for accurate record-keeping and accessibility for superiors using Microsoft office.Assisted in determining requirements and developing plans to ensure smooth installation and documentation of new software and applications.Installed and set up, repaired desktops/laptops for the upgrade, replacement and maintenance. Used Team Viewer to remote into users PC for desktop support and hardware troubleshooting.

Reduced workstation set-up time by 50% by developing a disk-cloning procedure for streamlining OS system implementation and security properties configuration.Prepared equipment for employee use performed and ensured proper installation of services, operating systems, or appropriate software.Took ownership of problems and tracking them to successful conclusion.Worked with infrastructure staff to determine and resolve problems received from clients.Scheduled, tracked and deployed Windows 7 to over 160 desktops for employees on the network.Worked with vendor support to resolve technical problems with desktop computing equipment, software and IT related hardware.Repaired computers, laptops, and networks, with knowledge of all the hardware and software.Assisted with setup, structuring and support of the service desk after bringing it back in house to assist 160 local users with basic troubleshooting and problem solving. Resolved issues such as no internet, networking connectivity, printer and new pc installations.