• Strategically lead the commercialization of a new service cloud offering called Radian™ Remote Monitoring Services. Providing data analytics on customer instrumentations for preemptive support and faster resolution. Leading a suite of external vendors (Splunk, LogMeIn & Zscaler) with accountability to a budget of over $1m annually.• Software leader in business strategy directing the development of internal and external dashboards and visualizations, key performance indicators (KPI) and service level agreements (SLA). • Manage strategy with legal counsel on liability risk, third party contract agreements as well as brand creation and protection.• Partnered with a Queralt Inc, an external RFID solution provider, on the implementation of asset tracking RFID solutions through a customer-facing portal and mobile app for high-value physical assets; providing new customer service for asset and inventory management.• Lead product managers on prioritizing and strategizing for 7 New Product Introductions (NPI) with remote monitoring capabilities with a total budget of $280k that captured over 400 data parameters.• Managed customer relationships, engagements, and customer expectations from the Americas, EMEA, and APAC regions• Lead a +50 member team of mechanical, electrical and field service engineers from Europe and the US on the use of machine learning and threshold alerting, resulted in over $500k in cost avoidance opportunities within 8 months of implementation.• Managed and maintained Splunk’s Universal Forwarders and Aggregators as well as Microsoft Azure Single Sign-on for user access and authentication.• Directing software IT on the use of Zscaler Security Cloud to provide customers an even more secure data transit hidden from the public internet. • Directed global marketing and content management for customer awareness and adoption of remote monitoring services.

• Experienced SharePoint user for project awareness, visibility and marketing.• Leading a 30+ member United States Team from Customer Care, Technical Support andField Group Leaders, on Warranty Reduction to meet corporate goals. The 6-month“Triage” project has reduced Warranty Expense by 8%, comparatively.• Managing, promoting and training all aspects of Remote Support Services for 2000 fieldservice engineers, avoiding $1M+/yr of service cost. Lead to record 2012 Remote Savingsof $1.5M vs. $975k in 2011 vs. $602k in 2010 vs. $456k in 2009.• Serve as direct liaison for negotiating contract terms & conditions and pricing for customerimprovement tools at Velaro and LogMeIn.• Respond to customer surveys and work across departmental functions that initiated,implemented and lead a LiveChat website service, a 1st for PerkinElmer. 2012 resulted in363 LiveChat Sessions, an increase of 63%. Of those surveyed on PerkinElmer’s LiveChat 88% find LiveChat helpful.• Define, improve and analyze customer interaction processes through Cisco Systems Webview software. As well as preparing market reports highlighting customer trends forspecific applications, products and services.• Conduct multifunctional group sessions for cost reduction initiatives by preparing andpresenting complex Pareto charts, scatter plots and histograms reports for the field serviceorganization.• Create operational procedures that isolated global third party competitors from accessingproprietary service parts.• Design and deliver a bilateral process between three distinct customer relationshipmanagement systems which captured $1.5M of instrument sales.

• Produced a variety of stable isotopic labeled amino acids, 13C, 15N, and 2H • Gathered and interpreted analytical data: 1H,13C-Nuclear Magnetic Resonance (NMR) Data and Gas Chromatography-Mass Spectrometry (GC-MS) & Isotopic Enrichment

• Coauthored Patent for Zinc and Copper additive with a paint formulation• Prepared comprehensive lab reports: abstracts, methods, analyses, results, and conclusions• Researched and designed different laboratory experiments involving copper treated wood, formulated coated biocides, also viewed crystalline structures by X-Ray Diffraction (XRD)• Studied thermodynamics and the effects of cross-linking polymers

• Responsible for documenting standard operating procedures (SOP) for conducting required tests• Delivered production chemicals used in testing processes where the accuracy of chemical composition is important• Maintained the quality testing lab equipment and ensures that it is in good working order and properly calibrated• Maintained data integrity and ensured compliance with company SOPs and specifications, FDA, cGxP, and QSR regulations

• Received training on HPLC, UV/VIS Detector, GC/MS & NMR• Handled Moisture Sensitive & Exothermic Reactions• Purified organic compounds with the use of column chromatography • Significant Reactions: Transesterification & Knoevanagel Condensation• Scaled up reactions & analyzed purity of products

• Flash Column Chromatography (FLC) • Melting Points & separate with FLC• Thin Layered (TLC)• Rotavap with Dry Ice• Crystallization-Sublimation • Solvent Systems• Dean-Stark Condenser• Distillation & Reflux Reactions• Moisture Sensitive & Exothermic Reactions• Drying Agents• Wet Chemical Techniques• Digestion Methods• Potentiometric & Coulometric Titrations