Mike Co-Founded, Talk Bpo an Irish and Australian outsourcing Information technology contact centre in 2008. After relinquishing his operational stake in the company he became NED & went on to pursue other successful business project ventures with the likes of DuPont Sustainable Solutions as MD, Atos - Origin Country Head of Operations & ActiveOps South East Asia as Sales Director to name a few.With 20 years of private & government ITO- BPM operational experience, currently completing his Doctorate in RPA & AI at Charles Sturt University Australia, including completed his executive MBA in ITO-BPM Strategic Mgt at Ateneo De Manila University in conjunction with Regis University Colorado USA, Mike continues corporate ITO development solutions for Talk Bpo as Director now, to focus on business strategies and business partnerships globally.Currently Mike's is to engage and influence potential AI RPA, NLP, ITO-BPM clients to off shore client services to South East Asia, in particular the Philippines & Singapore from Ireland, UK, USA, Eastern Europe, South Africa, Middle East, Australia & NZ.From voice to back end operations, now including RPA, AI and NLP, Mike's roles are a combination of engaging in Intl corporate ITO-BPM development solutions , client relationship mgt, Intl campaign relocation's within contact centres, change and transition management and overseeing campaign delivery accounts at ground level operations, supported with call center fit out & design, to ensure Talk Bpo meets customers budgets, on target earnings, SLA's and key performance operation indicators are green consistently.Where required, Mike improves Opex reduction & ensure sustainable efficient processes and profits for Talk Bpo clients.

🌟 Introducing AI Labs: Turning Academic Innovation into Global Impact 🌍At AI Labs, a division of Talk BPO (Ireland) Ltd., we specialize in bridging the gap between groundbreaking academic research and real-world commercial success. 🚀 What We Do:We partner with universities, colleges, and global organizations to: 🔹 Commercialize Academic Innovations – Transforming lab breakthroughs into impactful global products and services. 🔹 Build AI Labs – Helping institutions establish and grow AI-focused centers of excellence. 🔹 Design Tailored Curricula – Crafting bespoke AI and entrepreneurship programs for leading institutions like Christian Legacy Integrated Tutorial Centre and the University of the Philippines. 💡 Why Partner With Us?By working with AI Labs, your institution can: ✅ Expand Globally – Access international markets to maximize the impact of your innovations. ✅ Access Expert Support – Leverage our skilled human and AI-driven teams to commercialize and support your solutions. ✅ Empower Inventors – Engage actively in commercialization, fundraising, and global outreach. ✅ Gain Mentorship – Receive guidance from seasoned professionals in AI, entrepreneurship, and tech commercialization. ✅ Secure Funding – Tap into a robust network of private and public investors. ✅ Showcase Talent – Participate in pitch events inspired by Shark Tank and Dragons' Den for invaluable feedback and exposure. With a global footprint across the USA, Southeast Asia, MENA, Australia, and Europe, our team of academic and industry leaders is here to unlock the full potential of your lab’s innovations. 💬 Let’s Collaborate! Together, we can bring groundbreaking ideas from the lab to the global stage. #AI #Entrepreneurship #Innovation #UniversityPartnerships #GlobalImpact

Unlock the power of automated LinkedIn outreach with Waalaxy! With our unique 1-month free trial, you can experience a full suite of features that will revolutionize your prospecting efforts. Imagine sending laser-focused direct messages to decision-makers and gaining up to 50–60 new connection requests each day, all on autopilot.Not sure how to get started? No problem! We offer a free 30-minute setup consultation to help you maximize Waalaxy's potential. You’ll be up and running in no time, effortlessly expanding your network and connecting with qualified leads.Don’t miss this chance! Click here to start your free trial or connect with us on LinkedIn for more details. 30 days trial starts here. https://www.waalaxy.com/?o=aeuyvvtptkrm

Partner - | RPA | AI | Data Mining | OCR | IDP |

Partner - | RPA | AI | Data Mining | OCR | IDP |

GLG is driven by the curiosity of approximately 1,500 employees around the world who are transforming the way the top professionals share expertise and learn.Soon after its founding in 1998 GLG began connecting top professionals across fields and around the country. Over time, we became a membership of leading experts providing business decision-makers with insights to create better, more informed outcomes.Today, we are the world’s largest platform for professional learning, comprising more than 600,000 thought leaders and practitioners, including business leaders, scientists, academics, former public sector leaders, and the foremost subject matter specialists. We serve users at more than 1,400 client companies in 40 countries. These clients include Fortune 500 companies in nearly every sector and the leading professional services firms and financial institutions.GLG’s industry-leading compliance framework allows clients to learn in a structured, auditable, and transparent way, consistent with their own internal compliance obligations and the highest professional ethical standards. Our compliance standards are a major competitive differentiator and key component of the company’s culture.GLG is headquartered in New York with 22 offices globally and 1,500 employees.

ActiveOps is a leading provider of Digital Operations Management solutions to Financial Services, Shared Services, BPOs, Government, Insurance, Manufacturing, Healthcare, Telco's and other service industries. Mike and his team was able to successfully penetrate the South East Asian Markets with ActiveOps Solutions within the Banking, Finance, and Logistics Industry.ActiveOps Workware and Workware Mobile cloud-based workforce optimisation suite is used to plan and manage the work of over 50,000 people every day across forty countries. Workware and Workware Mobile have built-in expertise from over a decade of operations, back office and shared service center operations. Real-time departmental, team, individual and robotic data empowers managers and team leaders to deliver the most productive, total team performances.ActiveOps is proven to optimise operations, reduce costs, improve service delivery and staff well-being. We enable the optimisation of individuals and robotics, teams and departmental resources from a single application. Operations data is aggregated, analysed and presented in real-time, allowing you to:> Routinely increase efficiency 15% - 30%+> Manage people, harmonize & pave the way for bots to work together> Reduce overtime, hiring costs & provide WFM capacity transparency> Quantify transformation project benefits> Improve work flow planning and forecasting> Improve staff retention and moraleActiveOps operates across the globe from offices in the USA, UK, Ireland, India, South Africa, Singapore, Philippines, Australia and New Zealand to name a few.

Responsible for Service Operations Management of ITO service desk with 15+ accounts & with up to 800 ITO Agents, with the support of SDM's and TSM's. Majority are inbound inquiries with some outbound support, which has a combination of voice, web, & ticket inquiries.Majority of clients are fortune 500 suppliers, from North America and Europe.Atos is a French multinational IT services corporation headquartered in Bezons, France, that provides managed services, hi-tech transactional services, consulting & technology services and systems integration. Atos operates under the brands Atos, Atos Healthcare, Atos Consulting & Technology Services, Worldline and Atos Worldgrid. Visit us at atos.net

Assigned to teach part time undergraduate students,1. Principles of Modern Marketing Strategies &2. Global Outsourcing Industry (BPO).

Nasc Technologies (Nasctech) was founded in March 2010 in Dublin, Ireland. The company provides an innovative enterprise grade Field Operations Support Solution (FSS) or (OSS) Operation Support Solutions, targeted at mobile telecoms M2M sectors in order to reduce and modify CAPEX budgets. Currently Nasctech is engaging on Solar Power projects in Metro Manila with a Korean Vendor and Local Telecom and ICT Hardware supplier. Streamline Software from Nasctech, will be piloted to monitor Contractors and Assets in the field via GPS & Geo Coding technology, Asset Mgt, Quality Control, Acceptance Testing, Invoicing, in addition to Monitoring Battery Management Depletion to power solar power panels & fuel savings costs, all from an OEM desktop and handheld client. The drive to start the company and develop these unique solutions was borne of the difficulties experienced by the management team in running IT&T networks, but more specifically field operations. Having searched for but not found any appropriate solutions to address these key issues of field operations, the innovations team set about solving this significant industry dilemma with the creation of STREAMLINE™ from Nasctech (Ireland) Ltd.

Adjunct Professor Michael A.J. Conroy is part of the Institute’s Adjunct faculty assigned to teach Strategic Mgt, Financial Budgets & Ratios Analysis & Entrepreneurship in various certificate programs and in the Evening, AACSB Executive MBA Program of the Executive Education and Lifelong Learning Center( EXCELL). For further information re these courses please visit, http://excell.aim.edu/

Consulting Project Manager in building one of the first Tier 3/4 Data Centres in the Country. A first for the Philippines and timely to see. Up to 10,000 sqm +.January 2014, Acquired by ePLDT Philippines.

Contracting Visiting Professor to the Government & Royal Kingdom of Saudi Arabia. The Kent State University Ohio, USA and King Saud University, Entrepreneurship Program in Riyadh was a three year, multi-million dollar partnership program between both Universities.Kent State University has developed many Intl partnership programs all over the world. King Saud University is ranked number one in the Middle East by the QS World University Rankings, and number 221 in the world.Reported to the Program Director. Was accountable for the overall performance, development & learning for 300 Students, which comprised of Team Leaders & Group Team Leaders whom designed & constructed feasibility/business plans with a view to implementing real live business concepts and ideas within the Kingdom to create employment opportunities.Continuous assessment included managing the performance of the students, individually, group work, course work , presentations, field visits & two academic exams over a period of 17 weeks, within one semester. Assisted in the development & design of new entrepreneurship course curriculum & exams to meet the various needs & skill set levels of students whilst continuing to maintain an average minimum GPA of 90%.Further duties included, spearheading new enterprise development initiatives with government incubation programs in conjunction with academic staff, consultants & government agencies, developing long-term, short-term ops plans, executing & overseeing business projects whilst developing mgt systems for delivering of quality education services supported with new processes & operational mgt improvements with particular emphasis on e-attendance & e-learning initiatives in conjunction with Blackboard Software.Finally, provided assistance in the hand over process & new road map with the incoming mgt team to achieve viable targets and milestones which should be sustainable for the following semester and many more to come at King Saud Uni.

Department Transfer from Manila to Singapore

As Managing Director of the Manila and Singapore Offices, Achieved 110% + on target earnings for new and existing corporate business development solutions every month within the protection health and safety, with a fantastic team of 10 between Oceania, South East Asia and Middle East.Responsible for sales training and motivation, and corporate business development with clients in the field and contact centre in the Manila Philippines and ROO in Singapore.In 2008, Coastal became a wholly-owned subsidiary of DuPont and part of DuPont Safety Resources, the safety consulting and training arm of the DuPont Safety and Protection platform. Hundreds of companies, government agencies and other organizations have substantially reduced their losses ― human suffering, financial, operational and corporate reputation ― and have significantly improved safety with the help of DuPont professional consulting services and training products. The DuPont™ STOP™ safety awareness training program has helped thousands of employees worldwide prevent injuries and incidents for more than 25 years.Together DuPont Safety Resources and Coastal offer a single source for world-class consulting services and innovative blended learning solutions in the areas of safety, operations and employee development that help organizations worldwide improve performance, increase efficiency and transform workplace culture.25 years after the company was founded, Coastal’s commitment to Training the Global Workforce has never been stronger. With an extensive line of DVDs, clarity net e-learning solutions and instructor-led courses, Coastal has established a reputation for high production values, reliable content and consistent instructional design that is making an impact with employees worldwide.

Expert Disciplines in IT&T, CRM & ERP. Since 1995. Successfully worked through the ranks from Team Leader, Managing Director to Managing and starting my own BPO company. Gained considerable experience & knowledge in mobile handsets, data and unified messaging with Symbian, Blackberry, Windows Mobile 8 & now Android ICS, which I personally use today. Well versed in VoIP, GSM, 3G, 4G, landline pstn, pabx, ip pabx, data, broadband servers, voice and data loggers, SANS, ACD's, CRM and ERP. Negotiated dealership deals with Vodafone, People Telecom & Commander to name a few. Won RFT's to take Vodafone, Commander, iPrimus, AAPT off shore for sales and marketing campaigns to increase sales turn over. Started a VoIP company called “Netfone” in Australia, prior to SKYPE'S launch. Used & installed Asterix VoIP Servers for call centres in Australia India & Philippines. Worked with local contact centres numerous contracts and accounts. Core Bpo (India) 24 x7, (Australia) PCCW, Cipher Solutions, GBO and Asia Premier 1 (Phils) to name a few.Sales Revenue Targets. Educated to MBA level in Managerial & Financial accounting components. Consistently analysing balance sheets income statements with contracted clients. Use acid test, operation leverage, target profit analysis, cost volume profit metrics & contribution margins ratios analysis to ensure clients accounts are attainable, solvent and sustainable. Managed off shore projects for new call centre openings and operations in India and Philippines. To minimise costs, dry leased seats that were unused during the day and hot swap the seats in the eve when needed by the vendor. Hence maximising user capacity. Telebrokers Telecom consistently reached performing targets with a minimum of 110% OTE per month. E.g.; managed to achieve gross yearly turn over direct consumer telecom sales spend from 2 million to 10+ million AUD within 18 months. The ARPU was achieved by up selling and cross selling data plans.

Consulted to the new OBD, Optus Business Development sales department and assisted in traininig and sales development for door to door business sales agents in commercial industrial areas within Sydney Australia.

Established and selected, prime retail outlets in the state of NSW and ACT for a Vodafone service provider, Telecell. Responsible for the presentation of 18 retail outlet stores in the state and territory and motivating 50+ retail staff which consisted of store managers and customer account service representatives.

Mission Critical Communications, Voice and Data Quality Monitoring Systems and ACD systems Rockwell, Witness, Dictaphone, Magnasync, Idea Data. Won accounts with American Express & Dept of Defense Canberra.

NSW State Police, Constable. Intelligence Officer, Criminal Investigations & Fraud Course, Pre Requisite for Detective exam, Undercover Operative, Pioneer Team, City East Target Action Group, Sydney 2000, Trained Olympic Marine Security Operative, Trained Olympic Marine Security Boat Operator.

The Ocean City Beach Patrol is a division of the Department of Recreation and Parks in Ocean City, MD USA. The OCBP consists of over 200 men and women dedicated to maintaining a safe and orderly environment along 10.5 miles of Ocean City's beautiful beaches. This web site is designed to help you gain a better understanding of the OCBP, the requirements for becoming a member of our professional organization, and information that will assist you in making your stay in Ocean City as safe and enjoyable as possible.

Team Leader, Mentoring Coaching Customer Service & Sales Training for 25+ team members in Voice Data Telecoms

Was an assigned as an agent to call SME customers to take on the AMEX card for merchant payments versus bankcard mastercard and visa. Was 1st agent to achieve 100+ sales with one account via telephone sales in the history of APAC AMEX merchant sales. Client was Pirtex.

"Camp America" . Part Time Interviewer Promoter to select responsible international Camp Counselors from N Ire, ROI & UK to work with disadvantage and privileged kids from North America during the Summer Months.