Micheal Miller Email and Phone Number

• Worked remote from home on IBM project for the “Large Telecom Provider” Project was original scoped for 12 months, but due to budgeting issues, project was terminated• Attended daily and weekly conference calls with Project Management located in all time zones of the US and also the Project Managers located “Off-Shore” in India to help assess the “Large Telecom Provider” needs • Completed assessment of “Large Telecom Provider” needs with a 35-37 day projected forecast of personnel that would be needed to complete software enhancements or new builds• Utilized proprietary tracking system’s to complete forecast and also determine the total amount of personnel that would be needed for each project and sub-project within an application/system• Enter Full Time Person (FTP) requests by Project Managers in proprietary tracking system when additional personnel were needed, due to inaccurate forecast by PM’s• Obtained approval to move FTP’s from one project that did not have the need for them any longer to projects that had additional needs• Provided my approval on requests made to allow personnel to be moved from my projects to another project that was in need of additional personnel• When FTP’s were available, utilized proprietary system to notify other SBP’s that I had available staff that they could utilize if needed• Create reports for management and staff displaying 35-37 day view forecast of needed staff for systems• Assist other SBP’s as needed to fill their requests with available staff from my project availability

Receive Mortgage Loan Documents from FedEx deliveries.Schedule Funding of Mortgage Loans for 5 Funding Specialists.Maintain Funding Schedule utilizing Microsoft Outlook.Create reports for management utilizing Microsoft Excel.Maintain and Update Department Status Board with:Number of loans scheduled to fund.Number of actual loans funded daily.Number of loans funded late.Number of CRA loans funded daily.Number of problem loans not able to process daily.Contact Branch Managers of Capital One Bank NA to obtain missing documentation utilizing Microsoft Outlook.Fund Private banking loans by creating/sending wire transfers utilizing PayPlus Software.Contact Branch Managers or Branch Associates to obtain/verify correct mailing address of customer when checks mailed are not able to be delivered.Track FedEx shipments utilizing FedEx tracking Software.Track and report lost/stolen checks issued to customers to verify if the checks have/have not been cashed utilizing Check Software.Work closely with Documentation and Fulfillment Specialists to correct Mortgage documents returned by customers with missing or incorrect data.Create letters to send to customers to disclose inaccurate data on Mortgage Contracts utilizing Microsoft Word Software.Create mailing labels for outgoing letters to customers and complete mail tracking forms.Assist Funding Coordinators run reports needed to fund Mortgage loans.

Scannned and Imaged Mortgage Contracts for ease of use, information gathering.Uploaded Mortgage Contracts to Shared Data Directory.Created detailed reports for management.Assist with locating Lost/Missing Customer Mortgage Contracts.Utilized FiServ Applicastion to document changes made or updates made to Mortgage Contracts.Utilized Microsoft Excel to create reports for management.Convert scanned image files to .pdf's to upload into shared data system.

Administrative duties in the mortgage closing and post closing division of the bank.Utilized MS Excel skills and created spreadsheets while working in this post closing department.Maintain files and file room.Ship files for data imaging.Utilize Fiserv Unifi software to manage mortgage document filing system.

Managed small and large scale projects for open enrollment and other medical benefit plan issues Responsible for the day-to-day execution of client services administration and the delivery of client services for mid to large scale clients.Created change management requestsWork error reports based on demographicsManage client issues whether global or employee specificMaintain clean data in the systemProcess change in status requestsAssist client with setting up open enrollment websiteHandle many different projects at one timePrimary client contact for day-to-day client questions regarding website or data issuesGenerate status, quality control and business reports as neededMaintain manual filing system, client information files and update client databasesProactive contact with client to assure satisfaction level at all timesAbility to manage multiple tasks and maintain the necessary attention to detailClient management/relations experience with insurance brokers and/or carriers

• Review contracts and Scope of Work (SOW) with new site customers• Coordinate installation of detainee management systems between customer and field service technicians • Coordinate training dates with customer and training personnel• Coordinate and assist with data extraction for conversion of customer legacy system• Communicate project status with sales personnel and other pertinent departments• Create sales orders of equipment and coordinate with shipping department• Complete training of facility personnel to keep project on time when necessary• Track costs of projects and maintain budget expenses• Complete monthly metric reports for presentation to executive leadership team, managers, product manager and development managers• Charged as one of two persons responsible with the responsibility of Alpha/Beta/General Availability testing of new versions of proprietary jail management application prior to release to customer facilities

• Manage and created continuing education materials and documentation for approximately 300 customer service representatives• Create and distribute updates of changing policies and procedures• Assist with design, development and testing of customer service representative proprietary software• Track and report department projects as assigned• Manage training of quality control monitoring personnel which required creating forms and specific requirements and industry standards• Managed login and passwords utilized by approximately 500 customer service representatives, managers, developers and technical support personnel

• Scheduled training classes with new customers of proprietary jail management systems• Conducted on-site training classes for facility personnel• Conducted Web training classes for facility personnel• Assisted in development of customer training manuals and updates of proprietary jail management application• Charged as one of three people of Alpha/Beta and General Availability testing of new versions of proprietary jail management software application• As one of two subject matter experts assisted development team personnel and product management in processing needs/requests for future functionality of application requested by facility personnel and management

• Support facilities with help-desk issues pertaining to jail management software and reporting to development team• Create service tickets in proprietary service ticket application and resolved 1st level support issues called in by customers before reporting to development personnel• Document issues by facilities and resolvement methods by development personnel• Document requested enhancements to proprietary jail management application reported by customer and submitted to development personnel• Assisted in Alpha/Beta and General Availability of proprietary jail management application when it was converted from a premise based application to a Net-Centric application• Conducted Web training classes for facility personnel utilizing both the proprietary jail management application and PC Duo, remote desktop application

Trained Elementary School Students on Fire Safety Education.Provided Fire Supression to Citizens of Azle and surrounding county areas.Provided Emergency Medical Aide to Citizens of Azle and surrounding county areas.Created Pre-Fire Plans of business in Fire Protection District.Created first Fire Hydrant location mapping for Fire Department personnel.Created first Training Manual for Azle Communications Officers.Assisted with budgetary items for fiscal budget/funding for Fire Department.Created reports for Fire/EMS calls made.Enforced parking violations in painted fire lanes throughout business district.Assisted with Arson Investigations as necessary.Assisted with training of Volunteer Fire Personnel.