Micheal T. Email & Phone Number

Farmington, Ut, Us

Salt Lake City, Utah, Us

Leading all things platform to enable software developers and services in secure and scaleable environments* Achieved HITRUST E1 certification for our main platform

Salt Lake City, Utah, Us

* Migration from ECS to EKS migration reducing server counts by hundeds* HITRUST E1 implementation* Guide career progression for leads in security and infrastructure* Enabled blue-green and rolling deployments with no downtime for legacy applications* Continued SOC2 compliance* Resourcing and training for Scrum/Agile, technical leadership, and people leadership across multiple teams

Salt Lake City, Utah, Us

* SOC2 Compliance* Hitrust project preparation* DevSecOps personel management and technical leadership* AWS Infrastructure, ansible, terraform, EC2/ECS, S3, EFS, IAM management, RDS, etc. One stop shop for infrastructure in AWS for our production and development environments.* CI/CD pipeline and supporting infrastructure

Salt Lake City, Utah, Us

Lead our Devops/Security team

Salt Lake City, Utah, Us

Technical management for frontend and backend team in angular/django dockerized and deployed on ECS via ansible and jenkins. People management for teams. Response and customer facing RCA, documentation, etc.

Santa Clara, Ca, Us

Configured and deployed our automation deployment pipeline for our main data analysis product, to include the unit testing, packaging, and development/production deployments on Ubuntu trusty/xenial platforms with compatibility across python2/python3.- Docker builds for testing automation within GitLab- Jenkins docker testing for more robust CI/CD requirements- Python packaging configuration for pip installation- Cronjobs for updates and regular pulls.- Docker Swarm and Kubernetes deployment automation and cluster configuration/maintenance.Designed and created data parsing libraries with the team for general use throughout the company that allows rapid prototyping and deployment of data analysis tools, data parsing and cleanup, and rapid access of parsed data via databases, caching, and external data sources. Data sources include:- Amazon S3 file stores- AWS deployed database services- AWS deployed REST services- Compressed and uncompressed log files- Block and file mounted volumes/filesystemsDesigned, created, and deployed production ready automation software for a 300+ employee division of the company that automates the data collection and initial analysis. Some examples of the software automation:- Initial triage of known pathologies via threshold analysis, linear regressions, etc.- Diagnosis of latency and other performance issues for switch, host, and storage providers- Graphical and text presentation of information data (tables, graphs, timelines, etc)Develop for multiple forms of user interfaces, with a full-stack development capacity from database backends and processing to frontend user interfaces. Frameworks for these front-end user interfaces include:- Bash/Shell scripting interfaces- Python command line interfaces- Django/Flask REST API interfaces- Django/Flask web interfaces- PDF report generation/emailsWork with multiple database backends (SQL and NoSQL)- MySQL- PostgreSQL- MariaDB- Cassandra- Redis

Santa Clara, Ca, Us

Lead innovation initiatives between support, technical analysts, and engineering teams to improve product experience and quality. This involves working in cross team environments to align development goals to meet user needs and improve productivity in both systems and processes.- Management for customer escalations when customer issues were critical or escalated for the company.- Responsible for team of 7 L4 support representatives, customer facing communication, root cause analysis and its delivery, on site presentations for root cause analysis, and executive communications.- Automated roughly 40% of my job as escalations manager so I could focus on the portions that required human decision-making skills through a combination of bash, python, and C++ scripts and libraries.

Santa Clara, Ca, Us

Support manager for EMEA shift- Intrapersonal management of employees, including conflict resolution and de-escalation- Policy creation and adherence for improved work morale, efficiency, and customer satisfaction- Designed and implemented automation and analysis tools in my spare time while employees didn’t need assistance- Mentoring and training in personal and technical progression for L2/L3 support representatives- Delivery of good and bad news, along with general leadership and decisions for the 14-person team.

Round Rock, Texas, Us

*Correct IP/FC network issues with RecoverPoint and VNX/CLARiiON/Symmetrix/VPLEX*VMware ESXi, vCenter, SRM, RecoverPoint SRA proficiency*Disaster recovery and mitigation for data storage and backup solutions*Performance Guru for RecoverPoint replication hardware/software - SPEED certified*Automation of log analysis via scripting*Storage administration for VNX/Symmetrix*Brocade and Cisco troubleshooting and administration*Software development for RecoverPoint related analysis and troubleshooting tools in C# and bash*ISM certification

Salt Lake City, Utah, Us

* Data gathering and statistical analysis for research studies* Software development using MATLAB for nechromechanics of mid-tibial implants* Relabeling, transporting, and packaging human remains for use in research studies* Performing human dissections (Lower limb) for research and modelling

New York, Ny, Us

* GAD – (Global Automation and Deployment) / FLOS – (Front line Operations Support). All global Amex plastic pre-paid products, travel checks, B2B pre-paid, corporate and GTC (Global Travel Cards – USD, GPB and EUR) are supported by GAD / FLOS team.* Experience participating in definition and analysis phase of new product development, ensuring total fulfillment of all business needs prior product launch. Responsible for coordinating relevant product SOP and documentation before introduction into new targeted market. Manage the end-to-end automation process of internal and external business partners globally.* Responsible for providing technical support for pre-paid web based and client-server applications, to ensure it’s functionalities for both Amex and all major selling partners.* Lead in root cause analysis of major issues, disaster management and escalations.* Software QA for financial management systems for plastic prepaid products* Supported Travelers Checks division for Italian language

* Construct websites, developed website templates, automated processes* Technical support for basic to advanced PC issues* Assess marketplace viability of new product lines

Operation Iraqi Freedom Veteran, Detainee Operations – Camp Bucca, Iraq 2007-2008* Participate in multinational detainment operations* Lead and follow orders* Working as a team to ensure success of the mission* Received the Army Commendation Medal for exemplary service* Personally and publicly recognized by the Command Sergeant Major for excellence in service* Honorable Medical Discharge

Bachelor'S Degree, Biomedical/Medical Engineering

Associate Of Science (A.S.)