Micheal Titchenal Email & Phone Number

Crowley, Texas, United States

• Lead teams of 17+ individuals while coordinating more than 150+ jobs/month, with annual revenue of more than $8 million• Assemble detailed monthly inventory and progress reports for customers, stakeholders, and leadership• Provide timely and accurate deliverables to customers• Prepare and present project proposals to satisfy targets• Guide teams and collaborate with key stakeholders• Mentor associates throughout the growth of the institution• Leverage technology to advance the strategic plan• Exceed expectations on annual assessments• Highly proficient at internal and external communication, leading to the strengthening of long-term relationships with customers, building trust and confidence with team members

St. Louis, Missouri

• Exceed expectation levels on annual employee reviews• Manage multiple accounts and 74+ concurrent projects, including Bank of America, BMO Harris, and Cummins Allison, with annual project revenue totaling more than $2 million

St. Louis, Missouri

• Six Sigma Green Belt Certified (DMAIC)• Top Performer Award Winner (2005, 2006, 2007, 2008, 2009)• Train associates on the Icom Cash Ordering System used for vaults, financial centers, and ATMs• Order funds for ATMs across the Bank of America enterprise• Monitor cash-out situations to minimize negative customer impact• Reduce the levels of funds returned from each ATM cash load to provide cost savings to the enterprise• Assist financial centers in balancing ATMs in a remote fashion• Provide customer service to individuals filing Regulation E Claims due to card retrieval dilemmas• National Survey Ambassador• Cash Management Spirit Team Leader

Bachelor Of Arts - Ba, English, 3.0 Gpa

Bachelor Of Arts - Ba, Biology, General, 3.5