Mortgage Default Servicing Professional of 26 years with operational and management experience. My strength is process improvement- identifying process gaps and inefficiencies to develop implementation plans to minimize loss severity of assets. Specialties: Mortgage Default Servicing Operations Management, Collections, Loss Mitigation, Home Affordable Modification Program (HAMP), Foreclosure, Bankruptcy, Title, REO, Service Transfers, SCRA Compliance, GSE (Fannie Mae/Freddie Mac) Investor Compliance, CFPB and OCC Regulatory Compliance and Service Transfers.Experience:• 15 years of People Management experience in Mortgage Default Servicing• Prior leadership in production driven environments• Understanding of the importance of compliance and adherence to business controls and regulatory policies• Accountability for ensuring quality customer service for internal/external customers• Developing and implementing operational and/or servicing procedures• Partnering with vendors to ensure efficient foreclosure timeline management• Responsible for testing new process and system enhancement test scripts• Reviewing performance reports to ensure Associate quality and production metrics are within compliance• Reviewing new compliance regulations to provide an impact analysis for default servicing lines of business • Quality Control and Re-Performance Testing• Compliance Due Diligence Transactional Testing (loan Level)• Risk & Control Self Assessments (RCSA)
Listed skills include Bankruptcy, Credit, Default, Fha, and 10 others.