Servicemembers Civil Relief Act (SCRA) Senior Compliance Business ConsultantLoan file review analysis for Servicemembers Civil Relief Act (SCRA) protected accounts, including review of mortgages, consumer loans, and credit cards to determine SCRA eligibility. Perform manual review of Military Orders to determine OCC compliance of SCRA benefits for all active-duty Service Members, Reservists and members of the National Guard while on active duty. Responsible for determining eligible benefit periods and eligible member accounts. Acting as a Senior Level Quality Control Analyst by validating First and Second Level Reviewer analysis’, reviewing loan escalations; providing coaching and feedback to File Reviewers regarding loan review errors. Servicemembers Civil Relief Act (SCRA) Senior Default Compliance ConsultantConduct loan level transactional testing for Servicemembers Civil Relief Act (SCRA) protected accounts to determine SCRA eligibility for the Foreclosure and Default Judgment portfolio. The review included identifying Service Members who were improperly subject to foreclosure despite being entitled to protections under SCRA or under additional SCRA benefits offered by the Servicer. Acted as a Second Level Quality Control Reviewer correcting loan file reviews, identifying exceptions, completing loan escalations and providing feedback to File Reviewers. Mortgage Regulatory Compliance (Regulation X) Senior ConsultantPerform audits of Mortgage Default Servicing operational and regulatory requirements through independent testing of loans. The primary focus was the review of CFPB Regulatory Compliance of 12 CFR Part 1024.41 (g) (Regulation X). The loan file review process assessed the Servicer’s compliance of Loss Mitigation and Foreclosure servicing processes and monitored for compliance of new or amended laws, rules and regulations. Review impacted loans for FCRA compliance. Provided coaching to team members in all phases of the audit process.

Served as facilitator supporting External Exam Management. Provided guidance on rules and regulations relating to mortgage servicing and default operations as well as gather documentation and prepare responses for external exams. Supported default operations teams with research and the compilation of artifacts for OCC MRA (Matters Requiring Attention) audit preparation and OCC MRA responses. Assisted with OCC and Fannie Mae regulatory requests and/or examinations. Collaborated with internal partners including Business Experience Owners, Legal, Compliance, Risk and Internal Audit to address compliance, investor and regulatory issues which impact mortgage servicing and default operations.

Act as the First Line of Defense for the Servicer Loan File Review (SLFR) process for the servicing portfolio of 15 Mega Servicers. Responsible for examining the Servicers’ execution of Freddie Mac loss mitigation programs and evaluating compliance with the default servicing Seller/Servicer guidelines. Perform loan level audits of servicing documentation which included the review of Prudent Servicing, HAMP, Standard Modifications and Standard Short Sale guidelines. Review GSE mortgage servicing requirements for Collections, Borrower Solicitation, Loss Mitigation, Bankruptcy, Foreclosure and Property Preservation compliance. Identify underwriting document defects and completed re-performance testing of settled workouts. Performed research and responded to Servicer’s rebuttal of the SLFR loan level findings. Assisted in providing side by side training of contract workers and provided performance feedback. Assisted with new system integration testing.

Managed a team of 40-60 Presale Foreclosure associates and 6 Team Managers. Presale foreclosure teams included foreclosure milestone monitoring of foreclosures referral to sale, foreclosure escalations, service release and investor repurchase review. Primary focus was day to day operational execution of the presale foreclosure processes with occasional contribution to broader planning within area of expertise. Monitored workflow and operational efficiency to recommend changes and operational improvements. Conducted foreclosure timeline audits and loan level reviews to monitor associate and vendor performance. Established policies and procedures.. Researched and performed regulatory Risk & Control Self Assessments of key procedures and controls within all business units to identify process gaps and variances to compliance requirements. Provided recommendations of remediation for compliance defects. Responded to complex customer, investor and third party inquiries. Responsible for building and maintaining relationships with direct reports, business partners, attorneys and clients. Responsible for the coaching and mentoring of subordinate team managers. Oversight of departmental staffing, coordinated resources and handled personnel related issues. Facilitated and participated in weekly Attorney Network performance review meetings. Track, measure, and evaluate attorney performance SLA’s. Ensured service transfer processes were completed within compliance of departmental SLA’s. Implemented policies and procedures to re-align and improve the process flow with the Service Release Portfolio Services Group. Monitored daily production to identify process gaps and process inefficiencies. Participated in new Servicer Kick-Off sessions to act as a liaison for the Loss Mitigation, Foreclosure, and Bankruptcy line of business. Responsible for the bi-monthly service release communications and management of the LPS automation process to impacted departments.

Provided on-site Servicer support for GSE and Non-GSE loans. Reviewed HAMP and Servicer proprietary modifications. Completed audits and loan level reviews of specified loan populations to identify possible HAMP opportunities and exceptions. Identified Servicer process gaps; co-facilitated Servicer HAMP training. Supported HAMP campaign initiatives in a project management role. Reviewed, drafted and tracked HAMP campaign solicitations for Legal Department review. Provided weekly executive reporting to Finance and senior management. Maintained process documentation for HAMP Campaign, drafted HAMP Campaign documents, business requirements and data templates. Conducted HAMP Campaign introduction presentations.

Managed the performance of 20 loss mitigation modification closers supporting customers through the loan modification process. Supervised daily operation and production of the Loss Mitigation department, ensuring compliance with departmental policies and procedures and all applicable government, investor and client regulations. Implemented policy and procedures to streamline workflow processes. Ensured modifications were processed within service level agreement (SLA)’s. Reviewed loss mitigation transactions for approval or denial to ensure consistency, accuracy, and quality within department. Reviewed daily and monthly special servicing productivity reports to identify process gaps and inefficiencies. Conducted monthly associate call monitoring and account auditing to measure customer service quality. Provided daily coaching and feedback to associates. Recruited, hired, trained, and mentored staff in a diverse workplace.

Facilitated second lien Suit on Note litigation. Managed the second lien Recovery Litigation process by establishing processes and procedures, building reporting tools, analyzing exception reports, managing audit timeframes and preparing litigation referrals. Acted as a liaison between vendors, internal business units and senior management. Oversee the execution of vendor deliverables. Facilitate and participate in weekly Vendor Performance Review meetings. Track, measure, and evaluate vendor performance SLA’s.

Supervised 20 second lien foreclosure specialists. Monitored the junior lien portfolio, prepared and reviewed profit and loss analysis (P/L) and provided recommendations/exit strategies to recover assets. Reviewed and researched title to confirm the validity of the second lien. Managed the solicitation of homeowners for loss mitigation solutions, forbearances, short-sales and deed-in-lieu of foreclosure. Initiated and monitored the foreclosure and bankruptcy processes. Coordinated evictions, marketed REO properties, and approved trash-out and repairs bids.

Reviewed, researched, identified, and resolved title issues for foreclosed properties. Acted as a liaison between title vendors, foreclosure attorneys, closing attorneys and Servicers to resolve title issues such as judgments, superior liens, municipal liens and tax sales to insure marketable title. Filed title claims, negotiated settlements, initiated litigation, approved HUD settlement statements, and responded to REO Huntline inquiries. Also managed the Off Market portfolio, which included complex title issue files that had been off-market 2-5 years for title curative.

Managed 35 pre-foreclosure sale specialists and 2 post-sale foreclosure specialists. Supervised foreclosure and replevin specialists to insure foreclosure and investor timeframe compliance. Reviewed exception reports related to Key Performance Indicators to improve foreclosure timeline performance. Approved foreclosure recommendations, approved foreclosure bidding instructions, resolved escalated borrower disputes and litigation. Identified attorney performance issues and conducted audit reviews to reduce aged inventory. Monitored individual performance, coached, mentored, trained employees and completed monthly investor audits for GSE servicers.