• Manage service agreements, monitor, and ensures appropriate service levels from vendors and suppliers are met and ensures vendor contract compliance.• Manage costs budget and resource allocation to maintain overall project budget, work with the vendors to ensure full support is available to all users. Manage vendor relationship to maximize the value of each technology dollar spent.• Track the project progress against the project plan and gain agreement for adjustments. Ensure… Show more • Manage service agreements, monitor, and ensures appropriate service levels from vendors and suppliers are met and ensures vendor contract compliance.• Manage costs budget and resource allocation to maintain overall project budget, work with the vendors to ensure full support is available to all users. Manage vendor relationship to maximize the value of each technology dollar spent.• Track the project progress against the project plan and gain agreement for adjustments. Ensure effective completion based on defined project success measures and report regularly to the management on the status of the project.• Provide hardware and software support : Firewall, SAN storage, computers, Veeam Backup, routers, switches, wireless access Points. Exchange server administrator, and Servers…• Support on O365 products• Responsible for OS and Drivers installation, making sure all the devices are updated Show less

• Lead all Information Services activities and strategically manage the IT team to meet the requirements of the organization in the support of the Strategic Plan. • Manage service agreements, monitor, and ensures appropriate service levels from vendors and suppliers are met and ensures vendor contract compliance.• Manage costs budget and resource allocation to maintain overall project budget, work with the vendors to ensure full support is available to all users. Manage vendor… Show more • Lead all Information Services activities and strategically manage the IT team to meet the requirements of the organization in the support of the Strategic Plan. • Manage service agreements, monitor, and ensures appropriate service levels from vendors and suppliers are met and ensures vendor contract compliance.• Manage costs budget and resource allocation to maintain overall project budget, work with the vendors to ensure full support is available to all users. Manage vendor relationship to maximize the value of each technology dollar spent.• Builds strong relationships between peers and teams within McDonald’s and maintains professional relationships.• Track the project progress against the project plan and gain agreement for adjustments. Ensure effective completion based on defined project success measures and report regularly to the management on the status of the project.• Provide hardware and software support for all 25 McDonald’s branches, including the Head Office covering : Firewall, SAN storage, Citrix load balancer, computers, tablets, POS machine, kitchen Video System, Time Attendance System, Veeam Backup, routers, switches, wireless access Points, E1 and media Gateway, Exchange server administrator, and Servers…• Maintaining McDonald’s Call Center hardware and software.• Supporting McDonald’s Delivery system and online ordering website.• Fixing internal McDonald’s system problems and coordinating with offshore global IT support. Show less

IT Agent Support, on call or on site, responsible for supporting all the users and different stores across all the country.

• Responsible for OS and Drivers installation, making sure all the devices are updated• Track the backup job and make sure the recovery tests are successful.• NAS Configuration, printers, windows server 2012 and Active directory management.• IT Support Supervisor for post-production of the show " Mohammad Abdo Wa Fannan al Arab" based in Dubai.