To provide service to PGW gas customersResolve customer complaints via phone, email, mail or social mediaAssist with placement of orders, refunds, disconnects, reconnects, errors account questions billing and other queries Answer questions about Plans or payment terms and negotiationsStrong PC skills and professional telephone etiquetteTake payment information and other pertinent information such as addresses and phone numbers Record details of customer contacts and actions takenDemonstrate excellent written and verbal communication skillsProvides timely feedback to the company regarding service failures or customer concernsWorks closely with Management and Quality Assurance to meet and exceed customer service expectations

Provide service to PECO electric and gas customers o Receiving and answering customers inquiries o Furnishing and obtaining information in connection with Service Orders Electric and Gas Emergencies, Service Changes and other customer requests o Strong PC skills and professional telephone etiquette o Sales and Service o Proven track record of reliability and customer focus o Demonstrate excellent written and verbal communication skills o Able to multi-task in a fast paced environment o A strong dedication to punctuality and adherence to schedule and the ability to work with minimal supervision in a constantly changing environment

Process service orders, emergency outages and billing inquiriesInitiate transferring and disconnection of electric serviceInform customers of Georgia Power efficiency programsCollectionsSales and Service Proven customer service experienceExceptional verbal and written communication skills A working knowledge of Microsoft Office programsA positive attitude, punctuality, the ability to work with minimal supervision, and a strong commitment to meet deadlines in a dynamic team environment are also required.

Answer high volume of telephone calls, general viewer inquiries,screening and routing more than 150 calls daily.Relay all calls to/from local and international media outlets according to Turner Broadcasting Systems’ guidelines.Handle and route messages appropriately to members within team.Assist in resolving issues/concerns by directing viewers to the appropriate resources.Acted as Supervisor when Mgmt is on vacation or in meetings.