Senior Compliance Associate for Restricted Products

•Maintains a prospecting system to ensure additional business and contribute tothe achievement of sales targets•Attends to customer calls and ensures customer queries and requirements (i.e.quotation) are attended to in a timely manner to ensure customer satisfaction•Ensures all related documents and necessary paperwork are completed•Assists and advises customers on requirements for bank/insurance approvals•Evaluating existing cars for trade-in to save more time for customers who wantto change their existing cars and to strengthen the relation with the client•Coordinates with Service and delivery team for pre-delivery inspection (PDI) andtimely delivery of vehicle to customer to ensure that delivery processrequirements are met in order to ensure customer satisfaction•At the time of delivery, demonstrates the vehicle’s operating features, includingservice, warranty, location of service centre/facility, etc.)•Maintains an owner follow up system to ensure customer satisfaction andencourage repeat or referral business•Ensures vehicles are properly displayed in the showroom to ensure thatcustomers are aware of the company’s products•Doing Market research to keep myself up to date with product information,features, accessories, market/competitor information in order to provide thenecessary information to customers and aid them in their buying decision

•Maintained the visual displays and doing proper alteration as per AB tailoringstandards•Performed local market and competition analysis•Control pricing fluctuations, floor replenishment and wise cash

Ensured unique quality and incomparable customer service. Shadow newcomers within own team and train them on products and daily tasks to maintaindepartment merchandising sales goals