Michel Silva Email and Phone Number

Responsible for diagnosing, repairing, and testing mobile devices to ensure they function correctly. My main responsibilities include identifying hardware and software issues, replacing damaged parts such as screens, batteries, and internal components, as well as performing software updates, reinstalling operating systems, and resolving connectivity problems.Key Skills:- Expertise in electronic circuits;- Proficiency with repair tools;- Advanced soldering techniques;- Ability to interpret technical schematics;- Attention to detail;- Strong manual dexterity;- Problem-solving skills;- Patience and professionalism;- Customer service orientation;

Throughout my experience as a Partner Support Technician at iFood, I have developed and refined various essential skills to ensure excellent technical support for partners. Among the key skills I have acquired, I highlight:- In-depth knowledge of iFood platforms;- Troubleshooting ability;- Clear and assertive communication;- Customer focus and problem-solving;- Efficient time management;- Basic technical knowledge;- Empathy and patience;- Collaborative teamwork;- Data analysis and continuous improvement;These skills were fundamental in ensuring that iFood partners could operate efficiently, relying on the technical support provided. I believe this combination of technical and interpersonal competencies contributed directly to the success of partner operations and the platform's growth.

Throughout my career as an IT Technical Support professional, I have developed a solid set of skills that enable me to efficiently solve technical issues while ensuring excellent user service. My main competencies include:- Operating Systems;- Network Management;- Hardware Support;- Software;- Information Security;- Diagnostic Tools;- Virtualization and Cloud;- Scripting and Automation;- Backup and Recovery;Interpersonal Skills:- Effective Communication;- Problem Solving;- Customer Service;- Time Management;- Teamwork;

Responsible for diagnosing, repairing, and testing mobile devices to ensure they function correctly. My main responsibilities include identifying hardware and software issues, replacing damaged parts such as screens, batteries, and internal components, as well as performing software updates, reinstalling operating systems, and resolving connectivity problems.Key Skills:- Expertise in electronic circuits;- Proficiency with repair tools;- Advanced soldering techniques;- Ability to interpret technical schematics;- Attention to detail;- Strong manual dexterity;- Problem-solving skills;- Patience and professionalism;- Customer service orientation;