Michela Moleri Email & Phone Number

Governance of IT Projects: Established and maintained project governance frameworks, KPIs, and standards to ensure alignment with organizational goals and industry best practices.Budget Monitoring (CAPEX/OPEX): Effectively managed project budgets, forecasting, tracking expenditures, and implementing corrective actions to optimize financial resources and mitigate risks.Support for IT Region Manager Activities: Provided comprehensive support to the IT Region Manager through strategic planning, performance monitoring, and decision-making processes to optimize IT operations and drive business value.

Milan, Lombardy, Italy

Assisting in new project releases, participating in project SAL (System Acceptance Level), supporting user acceptance testing (UAT) and smoke test sessions, and ensuring timely closure of tickets and issue mapping before project releasesServices maintenance, with tasks such as managing mapping decks, conducting regression tests, and generating analytics reportsMonitoring customer experience and service levels, conducting weekly analysis to track metrics related to customer experience

Milan, Lombardy, Italy

Support in defining or redefining internal business processes, support the business in project requirements definition and analysis of the functional and technical requirements, with the prioritization of development streams.Project Management support include but not limited to preparing and delivering presentations, scheduling and facilitating meetings, preparing and presenting status reports, developing project plans and timelines.

Barcelona, Catalonia, Spain

Managed translation process of clinical trial documents for large pharmaceutical companies. Coordinated with freelance linguists, internal engineers and desktop publishers to produce and deliver high-quality translations on time, within budget, and according to ISO certification standards and ISPOR linguistic validation processes.

Bergamo, Lombardy, Italy

Implemented process organisation and updates, including CRM, budgeting, social media strategy, revied documents, organized meetings and processing expense reports

Italia

Italia