Michela Pusceddu Email and Phone Number

- Responding to security and customer related emails.- Managing player accounts.- Investigate suspicious behavior emanating from the same locations (IP addresses, email domains, etc.)- Review customer card and ID documentation and ensure authenticity.- Detect and prevent fraud.- Review customer withdrawals requests and transaction history ensuring that the organisation withdrawal policy has been adhered to and that the account has been used for legitimate purposes.- Processing of money transfers.- Verification of cash out.- Detect, investigate with regard to charge backs, colluders and chip dumpers.

- Globet websites(Sportsbook, Casino, Games, Poker, Score) Italian translation.- Dealing with customer enquires(over the phone, e-mails, chat, internal site messages).- Accepting bets (over the phone, fax, chat).- Processing payments.- Helping customers with their enquiries, deal with customer queries and direct any serious matters to ther departments.- Answering chat and fax queries.- Italian, English emails and messages.- Credit card evaluating- Deposits with Western Union and BBVA.- Call back.- CC Withdrawals.- Self -exclusion.- Checking emails alert (recent large funds transfers from Sportsbook to Casino or Games.- New Customer today query.- Checking all documents for age verification purpose.