Assisted customers via chat, social media email, and phone calls, ensuring prompt resolution. • Engaged with clients on social media platforms, delivering excellent results.• Maintained a professional online presence, enhancing brand image.• Achieved high customer satisfaction through responsiveness and problem- solving.• Collaborated with teams, improved processes, and managed high volume efficiently.

• Provided after-sales customer service, delivering exceptional support via chat and email.• Engaged in back office activities, ensuring smooth and efficient operations.• Maintained a high level of customer satisfaction through prompt andaccurate assistance.• Collaborated with team members to resolve customer inquiries andconcerns effectively.• Demonstrated strong organizational and multitasking skills in managingback office tasks.

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Provided exceptional after-sales customer service, ensuring customer satisfaction and issue resolution.• Handled inbound calls in the commercial department, assisting customers in the purchase phase.• Managed back office activities, utilizing SAP for efficient contract processing and documentation.• Successfully handled the contract creation process for clients, ensuring accuracy and compliance.• Collaborated with cross-functional teams to streamline processes and improve overall customer experience.