Michelangelo Pennisi Email & Phone Number

Turin, It

Milano, Lombardia, Italia

• Client Management: High-touch experience building trust & exceeding expectations for affluent clientele.• Financial Knowledge: Deep understanding of banking products & market trends for tailored financial advice.• Goal-Driven & Independent: Proven ability to achieve targets & thrive in collaborative environments.• Communication Expert: Clear & concise communication of complex financial concepts.

The Netherlands

• Built strong bonds by providing commercial support and organizing and attending exhibitions and 1on1 business reviews with more than 20 major distributors in Europe, Africa and UKI.• Managed quotes, sales forecasts and sales reports via CRM.• Worked on incoming customers' requests via e-mail, tickets and phone calls.• Managed purchase order entries, coordination of delivery dates, claims and import documentation.• Collaborated cross-teams with marketing, product management and service desk, to ensure customer satisfaction.

Calabria & Marche & Umbria

• Developed and implemented successful sales strategies analyzing benchmarks that led that a steadily increased customer base reaching and exceeding focus and cross-selling KPIs from 2019 to 2022 with peaks of 130%.• Managed successfully tenders, supplier selection as well as price and commercial negotiations.• Brought digitalization improvement to the sales company process and colleagues (sales force and CIC) establishing a better understanding of digital devices and software implementing faster and organic CRM data analysis to target trends and opportunities, shortening back-office management time to focus on on-field activities with customers.• Supported the CRM with cloud management by collecting and digitalizing business data and beta-testing new company databases, cooperating with the Data Engineers team to put policies and best-practice for marketing usage in place. • Nurtured business-healthy strong bonds with more than 100 key accounts across more than 100 facilities.• Established and strengthened customer loyalty in 3+ vast regions of competence thanks to proven communication and interpersonal skills reducing Churn customer rate and increasing customer retention rate.• Partnered with the IT and help-desk teams to deliver a unique customer system that has led to ticket issue resolution.• Executed company-awarded training on sales representatives about database ecosystems and software usage, leading to an overall business increase in data reporting usage and productivity, plus End-user Security.• Helped create social media marketing content for regional and national events through Canva and Photoshop.

Rome, Latium, Italy

• Managed B2C & B2B sales, complaint reports, and coordinated territory sales force division via CIC.

Reykjavík, Capital Region, Iceland

Led diverse groups on trips across the world.

Arad, Romania

Led volunteering activities in Romania.

Catania, Sicily, Italy

Solved customers' issues and requests at the convention.

Professional Diploma, Cybersecurity, Distinction

Recognise attacks on personal and business data and reduce risks.

High School Diploma, Psychology & Sociology, 98/100