Michela Villa Email & Phone Number

Italia

Yacht Broker

Genova, Italia

• Coordination and optimization of the activities and management of the operational staff including acquisition, placement and training. Internal process optimization, business and customer relationship development and.
• Commercial & Business Development: acquisition of new customers, negotiation of contracts, Key Account manager for international account, principal point of contact and escalation for any issue related to the activity.
• Responsible for customers satisfaction through analysis and reporting and responsible for maintaining and building new good relationships with the Authorities and Customers.
• Marketing activities: marketing campaign through socials media, corporate identity and website restyle, representation of the Company at national and International business fairs.
• Selection and coordination of suppliers and cost control.
• Crew management on behalf of ship owners, including recruitment & selection. Control of the compulsory certification of crews, arrangements of contracts and all documents related to embarking crews, requests of.

Genova, Italia

• Employed in the Customer Service Department. Responsible for processing ocean export
• transactions, overseas logistics operations and Customer Service.

• Employed in the documentation and Export Customer Service Department. Responsible
• for bookings and customer service in the intermodal move of cargo.

• Stewardess and Crew Purser– Front desk, hospitality, reception