Michel Chamoun Email & Phone Number

Beirut, Beirut Governorate, LB

Beirut Governorate, Lebanon

• Exceeded quantitative metrics on customer satisfaction, customer retention, and inquiry volume.
• Coordinate with operations and onboarding teams to reduce onboarding time by 15% when interaction with customers and suppliers and to ensure clients have a smooth onboarding experience.
• Maintained up-to-date customer records in HubSpot CRM while interacting with customers across email, phone, and implementation of new social media strategy.
• Resolved 80% of customer complaints and transaction errors, leading to a 30% decrease in escalated issues.

Lebanon

• Creating, driving social media strategies for each group, maintaining a content calendar, and planning proactively in time for biweekly creative reviews.
• Curating, scheduling, and posting channel-specific, engaging content across multiple channels, focusing primarily on Instagram, Facebook, and TikTok.......
• Researching and identifying opportunities to leverage new platform tools that drive engagement and website traffic.
• Finalizing a fresh approach to visual content by using Canva and Adobe Suite, improving social media engagement by 11%

Beirut, Lebanon

• Conducting 50+ customer call-backs per day enhances customer retention by 40%.
• Taking the initiative to find creative psychological approaches that make each refugee call feel personal and constructive and organizing work information to ensure accuracy and completeness.
• Reviewing, maintaining refugees’ profiles and privacy, and engaging them in a needs-based conversation to identify potential opportunities and benefits in their favor.
• Acting as a vital liaison and proactive advisor between clients, refugees, and the organization's services.

Lebanon

• Maintaining an organized workflow, meeting deadlines, and ensuring projects are completed on time.
• Tracking and SEO analyze key metrics (engagement, reach, and growth) to assess campaign performance and spot areas for improvement.
• Preparing reports, gathering and reviewing data retrievals from different data sources, and converting raw data into easily accessible formats.
• Analyzing consumer behavior data (e.g., web traffic and rankings.)

Lebanon

• Keeps up with product and service information and updates, assist in promotional and special marketing initiatives.
• Creates and maintains a database of current and potential customers, seeking input from customers and efficiently address complaints to reinforce service standards and brand selection.
• Ensure a proper replenishment of merchandise and ensure proper display and visual merchandising standards to increase the sales of the brand.

Master Of Business Administration - Mba, Business Administration And Management, General, 90

Bachelor'S Degree, Mass Communication/Media Studies, 80