Michel Dagher Email & Phone Number

• Administration, configuration, and enhancement of enabling software that supports front-line and back-office operations. Analyse and monitor for effectiveness of business applications, software, and hardware – suggest specifications and solutions for resolution. • System Administration and support which includes but is not limited to the following applications and devices: - Noggin - Risk and safety incident management system - Smartsheet - Apple Device Fleet… Show more • Administration, configuration, and enhancement of enabling software that supports front-line and back-office operations. Analyse and monitor for effectiveness of business applications, software, and hardware – suggest specifications and solutions for resolution. • System Administration and support which includes but is not limited to the following applications and devices: - Noggin - Risk and safety incident management system - Smartsheet - Apple Device Fleet (iPhones/Mac/iPad/Apple TV) - Apple Classroom - Atlassian Products – Jira, Jira Service Desk, Confluence - Apple Business Manager - Jamf Pro - Jamf School - Smartrak PoolCar – Vehicle pool booking system - Coviu – a Telehealth video-conferencing solution - Litmos - ManageEngine Mobile Device Manager - Lucid Chart - Zoom - Elcom CMS - Canon uniFLOW - PandaDoc - Zapier - Printopia - Zendesk Support - Zendesk Sell - SIL Workflow• Procurement and management of mobile devices and tablets. Support, train and develop IT champions to develop organisational preparedness and usage of business applications and devices.• Advisory and solution strategy with the goal of making appropriate IT decisions and choices. Use knowledge and understanding of enterprise IT systems and business processes to drive informative discussions and troubleshooting. • Provide technical application support to all employees and ensure stakeholders are informed. Work collaboratively with internal and external teams, in alignment with organisational goals and objectives. • Documentation of Business Applications through the design and implementation of procedures for the use of IT resources. Work with external vendors where required, to develop effective and efficient work processes and procedures. • Providing direct support to CIO, through input to various projects, steering committee, budgets and maximising use and savings on ICT within the organisation. Show less

North Parramatta, New South Wales, Australia

As a Project Coordinator within the Project Management Office (PMO), my role encompasses supporting fellow team members and facilitating the establishment and oversight of project members and their commitments. This involves planning, monitoring, and tracking progress, as well as communicating with both the project team and stakeholders. I am tasked with removing and escalating roadblocks to ensure projects consistently meet their objectives. Additionally, I work to develop and ensure the… Show more As a Project Coordinator within the Project Management Office (PMO), my role encompasses supporting fellow team members and facilitating the establishment and oversight of project members and their commitments. This involves planning, monitoring, and tracking progress, as well as communicating with both the project team and stakeholders. I am tasked with removing and escalating roadblocks to ensure projects consistently meet their objectives. Additionally, I work to develop and ensure the successful delivery of the Northcott Projects Roadmap, collaborating closely with the Northcott Executive team, Business, and Technology Leaders.Reporting directly to the Business Transition Manager, my hands-on role is integral to the success of the Northcott Project Management team.Key Responsibilities:• Assist in defining project scope, goals, and deliverables.• Identify tasks, resources, and create project schedules.• Support in securing and managing project teams.• Administer project budgets when required.• Monitor and track project deliverables.• Provide input to risk and issues management.• Assist project teams with logistics and administration.• Contribute to quality assurance and control processes.• Generate regular reports on project progress.• Organize showcases and presentations for stakeholders.• Support change management efforts as needed.• Participate in end-of-project evaluation and assessment.• Travelled and provided support both within Sydney Metro and regional NSW locations.• Attended monthly Northcott ICT Steering Committee and reported on progress. Show less

North Parramatta, New South Wales, Australia

Work as part of the Customer Experience Team and Project Management Office teams in:- Project Management & Providing Project Support- Managing and Administering all 6 Scholarship Programs- Managing Government and Stakeholder Relations & Advocacy- High Level Admin Support to General Manager of Customer Experience in compilation of reports and policy submissions on matters of public policy in the Human Services field- Provide support to Executive team for various business unit… Show more Work as part of the Customer Experience Team and Project Management Office teams in:- Project Management & Providing Project Support- Managing and Administering all 6 Scholarship Programs- Managing Government and Stakeholder Relations & Advocacy- High Level Admin Support to General Manager of Customer Experience in compilation of reports and policy submissions on matters of public policy in the Human Services field- Provide support to Executive team for various business unit projects Show less

Bachelor Of Business, Accounting, (Wam = 76.933 Distinction) / (Gpa 5.889 High Credit)

Advanced Diploma Of Accounting, Accounting

Diploma Of Accounting, Accounting

Certificate 3&4 Accounting/Bookkeeping Fast-Tracked, Accounting And Bookkeeping

Bachelor Of Information And Communication Technology, Networking (Partially Completed)