Michel Dausin Email & Phone Number

Opglabbeek, Be

Oudsbergen, Vlaanderen, België

Leuven

Functions:- After sales Manager for two dealerships with seven brands: Opel, Chevrolet, Fiat, Alfa Romeo, Lancia, Jeep and Citroen, (staff of 32 people)- Internal Prevention Adviser- Training Coordinator- WebmasterMain goals 2012:- Successful migration from EVA to ICar DMS - Increase customer satisfaction- Maintain profitability in downsizing market.Main goals 2011:- Successful startup of additional brand, Jeep, in the dealership of Leuven- Focus on stock rotation, death stock sell-out- Focus on fix it right first time Main goals 2010:- Successful startup of additional brand, Citroen, in the dealership of Haasrode- Monitoring of the necessary annual legal inspections - Implement training plans and supervise employees succeed.- Develop marketing after sales program, showroom communication on wide screens, website, ...- Develop new website- Implement clear KPIs after sales for two branches and six brandsJob description:- Accomplish staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching and disciplining employees; developing, coordinating, and enforcing systems, policies, procedures, and productivity standards.- Establishes strategic goals by gathering pertinent business, financial, service, and operations information; identifying and evaluating trends and options; choosing a course of action; defining objectives; evaluating outcomes.- Accomplishes financial objectives; preparing an annual budget; analyzing variances; initiating corrective actions.- Maintaining quality service by enforcing quality and customer service standards; analyzing and resolving quality and customer service problems; identifying trends; recommending system improvements.- Build and maintain business relationships with Fleet customers to facilitate organizational profitability and growth.- Developing and coaching staff and introducing new concepts as well as performance measures.

Halle

Developing the branch as a viable retail business unit.Integration of independent Opel - Chevrolet dealer within the group.* Accomplish staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; developing, coordinating, and enforcing systems, policies, procedures, and productivity standards.* Establishes strategic goals by gathering pertinent business, financial, service, and operations information; identifying and evaluating trends and options; choosing a course of action; defining objectives; evaluating outcomes.* Accomplishes financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.* Maintaining quality service by enforcing quality and customer service standards; analyzing and resolving quality and customer service problems; identifying trends; recommending system improvements.* Contribute to team effort by accomplishing related results as needed.* Build and maintain business relationships with Fleet customers to facilitate organizational profitability and growth * Maintains staff by recruiting, selecting, orienting, and training employees; maintaining a safe, secure, and legal work environment.* Developing and coaching staff and introducing new concepts as well as performance measures.Surkeyn bvba Halle is now part of Groep Boden - Hasselt, Bilzen, Tongeren & Rentacar rental company.Result: +35% rendability within 10 months, 20% above target Parts and labour sales.

Responsibilities: leading and energizing of the Belux after sales team.- Supervision, coordination and development of the after sales services: parts, maintenance contracts, warranty, parts & service sales managers.- Define local targets and pricing for: parts business, maintenance contracts and warranty extensions.- Develop and stimulate the BeLux quality and service plan.- Create parts- and service-sales support material.VCM is part of the Kuiken Holding and is importer for Belgium and Luxembourg of Volvo Construction Equipment ( Volvo CE )

Brussel

Responsibilities: leading and energizing of the BeLux after sales team.- Supervision, coordination and development of the after sales services: parts, maintenance contracts, warranty, service 24/24, techline, docline, customer service line, technical training, business & service managers.- Define local targets and pricing for: parts business, maintenance contracts and warranty extensions.- Develop and stimulate the BeLux quality and service plan.- Create parts- and service-sales support material.- Implement technical training program, and development of a full operational training center.- Follow-up of customer’s satisfaction surveys and the standards of the brand.- Spokesman for press contact, internal and external communication on after sales.Renault Trucks is part of Volvo AB group

Antwerpen

Responsibilities: develop and organizing the after sales activities of the branch, purchase of spare parts and tools, workshop activities, invoice and warranty request, human resources, maintenance of the building, organize open door days and promotion campaigns, follow-up and visit of the fleet customers.

Responsibilities: support and animating the salesmen of the distributors in the region, and commercial follow-up of the fleet customers.

Technical assistance to fleet customersTechnical Training on the field B2C

Londerzeel, Vlaanderen, België

Londerzeel, Vlaanderen, België

Agilité, Hommes Et Stratégie

Sdr - Specialiste Diagnostique & Réparation, Sdr

Professional Bachelor, Electro Mechanics

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Education record