As trainer within CSU, I am responsible for the development, organization and execution of all (operational) training courses within the Business Unit Northwest. Trainings offered are (among others); Hospitality, Development of Facility Sense , Safety in the workplace, Dealing with inappropriate conduct (in collaboration with training actor), people-oriented leadership & general cleaning training. In addition, I work as internship supervisor and overall backup for my colleagues of Operations Support.

Examenwerk is an exam supplier for secondary vocational education. The exams determination committee is concerned with the assessment and determination of occupational examinations for (facility) services. The emphasis is on assessing whether the exams fit in with the industry & are feasible in practice.

As a Facility Services teacher I teach & develop lessons Facility Services for all MBO levels. In addition, additional tasks as Study Career Counselor (mentor), supporting BPV counselor & Coordinator Work Field & Practice. In this latter role I am responsible for a broader/better link with the (future) labor market within our study programme.

Aristo Accomodaties is a full-service meeting- and conference venue located in Amsterdam Sloterdijk. In addition to 43 multifunctional rooms, Aristo Amsterdam has 2 restaurants, various coffee corners and private parking facilities. As Assistant Accomodation Manager I am, together with my colleague, responsible for the daily operational management of this location. My duties include HR tasks, financial reporting & accountability, room and personnel planning and other operational (facility) tasks.

Caribbean Club Bonaire is a full-service resort. The resort consists of 40 rooms with 108 beds. At the resort, besides a large variety of rooms, two swimming pools, a bar & restaurant and an onsite dive shop are to be found. As operational Manager, I am responsible for the management of the daily operations of this resort. This consists, among others, out of: • Personnel affairs (recruitment, appraisal and daily supervision )• Facility management (Supervise security, housekeeping, gardener and maintenance) • Financial planning and reporting (Budgeting, accounting and reporting)• FO management (Planning, revenue management and hands-on support)• F&B management (Purchase, menu planning and hands-on support)• Support of Marketing & Sales department at Sapias Holding B.V.;• Liaison with GM on implementation of improvements to the service delivery

Van der Valk Hotel Hardegarijp – Leeuwarden is a three-star hotel and restaurant in the Frisian village of Hardegarijp. This small hotel has 32 rooms, a restaurant with 150 seats and 3 multipurpose function rooms. As Operations Manager, I am responsible for the daily supervision of the department heads and the operational support of the management board. The focus is on; • Being the central point of contact for management-related issues;• Advise, support and replacement of department heads and management;• The (re)structuring of the internal organization and communication; • Establishing and implementing a structural human resources policy; • Green Key Certification (certification for sustainable companies in the leisure industry); • The coordination of the ongoing renovation of the hotel/restaurant.

The NVVK is the branch organization for debt counseling and social banking in The Netherlands. As project officer, I have been responsible for the relocation of the organizational headquarters from The Hague to their new location in Utrecht. Additional objectives of this assignment were to optimize the IT infrastructure, including hardware, and the implementation of a new CRM system; • Coordinate leasing, renovation and furnishing of the new location Singelborch, Hoog Catharijne (based on flexible workstations, teleworking and Health- & Safety legislations/ ARBO legislations);• (Financial) planning & project accountability;• Implementation online workplace/ Cloud computing (including hardware and online applications);• Implementation VOIP -switchboard;• Implementation and design CRM-system; vTiger CRM On Demand.

The ZVK Caribisch Nederland is a unit of the Rijksdienst Caribisch Nederland, serving the Dutch Ministry of Health, which ensures the implementation of the insurance in the Dutch Caribbean. As Patients Services Officer I was responsible for: • The start-up and positioning of ZVK Caribisch Nederland/ Patients Services on Guadeloupe, French West Indies; • Co-development of work methods- and procedures;• The day-to-day care of the accommodation (in-house) for visiting patients from the Dutch Caribbean in Le Gosier; • The planning, organization and supervision of visits of patients from the Dutch Caribbean to the hospital of Pointe-a-Pitre for medical care, which includes the organization and planning of consultations/ interventions, accommodation and transportation.• Liaison work for ZVK Caribisch Nederland & the Dutch Ministry of Health.

Bonaire Oceanfront Villas is responsible for property-management and rental of luxury beachfront villas on Bonaire. As Assistant Manager I was responsible for: • A broad service provision to tenants and owners of the villas;• Property-management of the villa’s; maintenance, cleaning and key management;• Standardizing and structuring the accounting and financial processes.

The RCN is the complete front office of the Dutch national government in the Dutch Caribbean. As (Office) Manager I have dealt with: • The start-up and positioning of the RCN on Saba;• The daily (facility) management of this office; • Organization and support of work visits by delegations from the Dutch national government, various Dutch ministries and (semi-) government-related organizations;• Liaison work for the Dutch national government, various ministries and (semi-) government-related organizations on Saba. This includes representation, advice and support in terms of agenda management, event organization, housing and project management; • Additional projects; - Coordinate new housing of the first Centre for Youth and Family on Saba; - Coordinate relocation RCN Saba (from 5 to 15+ work places); - Organization of town-hall meetings and openings.

The Ecolodge Rendezvous is an ecological holiday resort on the former Dutch Antillean island of Saba. As Assistant Manager, in addition to general operations of the hotel and restaurant, I was supporting to management in various fields like administration, planning, purchasing etc.

As Traffic Manager I was responsible for:• The short term planning and daily monitoring of all incoming workflows of the telephony and non-telephony services within the Nuon Customer Care Center (CCC).• Advise and report to operational management regarding the operational results of the CCC; • Floor Management; first point of contact (facilities), workplace management and organization of work-related activities/events.