Michel Dib Email & Phone Number

Dubai, United Arab Emirates

Products: S4 Inventory (Inventory Management Solution), S4 Assets (Fixed Assets Management Solution), S4 Archive (Physical Archival Management Solution), S4 PTL (Put & Pick by Light), S4 Fulfilment (Warehouse Automation Solution), Voice Solutions (Warehouse Picking Solution / Maintenance & Inspection Solution)Details: o Leading a team of experts focusing on: - Providing go-live & after-sales support to all Span SCS customers - Customer relationship management - Up-selling - Cross-selling - Internal software quality assurance

Dubai, United Arab Emirates

Products: S4 Inventory (Inventory Management Solution), S4 Assets (Fixed Assets Management Solution), S4 Archive (Physical Archival Management Solution), S4 PTL (Put & Pick by Light), S4 Fulfilment (Warehouse Automation Solution), Voice Solutions (Warehouse Picking Solution / Maintenance & Inspection Solution)Details: o Leading a team of experts focusing on: - Providing go-live & after-sales support to all Span SCS customers - Customer relationship management - Up-selling - Cross-selling - Internal software quality assuranceo Managed a multi-million Put to Light project implementation for a market leader in the retail industry with a roll-out to 7 territories for 8 different conceptso Managed a Voice Directed Inspection project for a major government entity in Dubaio Managed multiple projects for different products across the region

Dubai, United Arab Emirates

Products: S4 Inventory (Inventory Management Solution), S4 Assets (Fixed Assets Management Solution), S4 Archive (Physical Archival Management Solution)Details: o Conduct information gathering on siteo Build the Gap Analysiso Write BRS / FRS documentso Write Integration documents and build the interfaces accordingly on RAMP middlewareo Work with colleagues from other divisions to achieve on time tasks completiono Implement the different software developed by Span SCS on site and off site (through teamviewer or direct VPN remote connection)o Respect the due dates for each projecto Support Go-Live operations on site

Achrafieh, Lebanon

• Creating localization kits and project specs• Creating project plans and schedules• Assembling project teams• Coordinating with clients the specific project requirements• Managing and monitoring localization teams and clients' expectations• Communicating status reports on a weekly basis• Making necessary adjustment to project plans when required• Meeting Quality, Budget and Schedule requirements on every project.• Organizing and backing up project files, databases, glossaries, etc.• Ensuring client and end-user satisfaction every time.

Naccache, Lebanon

• Software Analysis design for the online signatories’ book management system project of BOB (Bank of Beirut)• In charge of the Business Analysis of Banque Du Liban (BDL) Clearing MICR Check Processing system. • Performing demos for all LevantNet products (on site and online through Citrix GoToMeeting)• Creating software / marketing documentation for all LevantNet products (User Guide, Installation Guide, pricing matrix sheets, marketing documents, marketing PowerPoints …). • Pre-Sales / Sales / Using Sales Force 9 Online CRM system to follow up on leads, clients, competitors, LevantNet’s partners, etc…

Corniche Al Nahr, Lebanon

• Retail Pro Consultant• Microsoft Dynamics GP Consultant• Performing Demos online and on site• Software Implementation• Software Customization• End User Training• Troubleshooting & Support• VB Interfaces programming

Master’S Degree, Informatique De Gestion / Business Computing

French Baccalaureat - Life Sciences