Michele Abboud Email & Phone Number

Lebanon - Worldwide

- Develop, drive, and manage sales activities to grow revenues and direct margin in the field that supports and exceeds forecasts.- Act as the single point of contact for clients, manage change requests and customer queries, and maintain a strong, long-lasting client relationship.- Conduct regular check-ins with merchants, ensuring their satisfaction with.

Beirut District, Lebanon

• Use standard processes and tools to help surface insights and solutions whenever the transactions are still pending.
• Streamlined the training process for new hires on POS procedures by creating a comprehensive training manual and conducting weekly training sessions; reduced onboarding time by 40%.
• KYC with quality standards, risk rules, and confidentiality guidelines to deliver new installation and maintenance requests linked to new merchant’s bank accounts.
• Assure compliance policies are applicable while implementing the activity of new merchants in the market.
• Run processes to clear and settle transactions in a deadline frame to avoid late settlement risk policy.
• Monitor service levels to ensure client satisfaction with service arrangements and delivery at regional and country levels throughout the network.

• Verified the identity of new customers following a certain policy procedure.
• Understood the nature and purpose of customer relationships to develop customer risk profiles.
• Performed due diligence, request documentation and write a Client Risk Assessment for recommendation to Management.
• Collaborated with the Data & Management Team to send emails of missing documents requests to clients.
• Conducted ongoing monitoring to identify and report suspicious clients using SUMSUB platform and, on a risk basis, to update the customer's information.
• Dealt with confidential data ethically to avoid prosecution 100%.Projects:

lebanon- Bauchrieh

• Traded with suppliers with expert negotiation skills: purchase, return order and credit notes after the stock control.
• Developed selling strategies: promotions and free goods to increase the selling percentage 35%.
• Examined product’s prices, market demand and selling scale to increase by 50% the selling rate.
• Acted as the primary point of contact for internal and external workflows.
• Executed product exchange and credit notes of surplus materials to avoid decrease in the net income.

El Metn District, Lebanon- Antelias

• Conducted workload assessments and devise new operational processes that led an approximate 50% increase in productivity among 6 employees.
• Scheduled the activity of the team. (Shifts, annual leave and tasks…).
• Coordinated with executive managers to direct final decision and purchase order’s needs.Projects:
• Managed the process of a new branch supermarket opening in 30 days.
• Merged 4 department tasks (data entry, display, inventory, orders).
• Promoted from a junior data entry clerk to a Team leader due to distinguished management, coordination and performance level. July 2011-August 2011.

Lebanon

• Developed an ingenious system that tracked the preferences of 4K customers (ladies, men and kids) which led to an improved monthly sales profit of 30%.
• Suggested orders and encouraged purchase of products depending on the customer needs.
• Solved customer complaints and feedback after the sales experiences to maintain customer satisfaction and good reputation to the company

Master Of Business Administration - Mba, Business Administration And Management, General, Gpa 3.95

Bachelor'S Degree, Management Information Systems.