Michele Abboud Email & Phone Number

Lebanon - Worldwide

- Develop, drive, and manage sales activities to grow revenues and direct margin in the field that supports and exceeds forecasts.- Act as the single point of contact for clients, manage change requests and customer queries, and maintain a strong, long-lasting client relationship.- Conduct regular check-ins with merchants, ensuring their satisfaction with payment processing services and addressing any concerns. - Identify opportunities to upsell and cross-sell additional payment processing solutions to existing accounts, increasing revenue, and maximizing customer value. - Collaborate with the sales team to identify potential growth opportunities within assigned accounts and develop account-specific strategies to drive revenue growth. - Conduct regular business reviews with accounts to identify areas for improvement and provide recommendations to optimize payment processing performance. - Collaborate the project plan setting with Monty Pay’s team members and Client side for the solution implementation. - Provide technical support and troubleshooting assistance to merchants, resolving any payment-related issues or concerns they may have. - Handle day-to-day sales & buying activities with strong sales focus on specific destinations. - Attend events to network with relevant stakeholders, gain industry insight, and represent the Business Unit in the marketplace. - Conduct competitor analysis to identify market trends and opportunities for differentiation and stay updated with industry trends. - Prepare reports on account status as assigned by top management. - Leverage market insights to provide strategic recommendations for product enhancements and improvements to better meet merchant needs. - Work closely with merchants to ensure contract renewals, negotiating terms and pricing when necessary. - Assist with challenging client requests or issue escalations as needed. - Conduct daily sales reports and provide them to the direct line manager.

Beirut District, Lebanon

• Use standard processes and tools to help surface insights and solutions whenever the transactions are still pending.• Streamlined the training process for new hires on POS procedures by creating a comprehensive training manual and conducting weekly training sessions; reduced onboarding time by 40%.• KYC with quality standards, risk rules, and confidentiality guidelines to deliver new installation and maintenance requests linked to new merchant’s bank accounts.• Assure compliance policies are applicable while implementing the activity of new merchants in the market.• Run processes to clear and settle transactions in a deadline frame to avoid late settlement risk policy.• Monitor service levels to ensure client satisfaction with service arrangements and delivery at regional and country levels throughout the network.• Access critical, confidential financial data and conceal tracks to determine alert risk based approach. • Reconcile the debug of unsettled transactions to find the cause, the solution and the results.• Monitor the operations activity of the merchants: usage of POS that is facilitated and increase by 35% monthly.• Act as the point of contact with different department activity: with acquirers (claims from call center, IT and cards production) and solve all claims in a short time frame and efficient manner.• Detect and evaluate suspicious activity, build measurement solution after the fraud online detection.• Survey WFP POS transactions with the UN operations team after investigation collaboration. • Manage department tasks operations, technician’s directions and purchase orders of tools control.• Schedule technician’s directions depending on maintenance locations, new installation and targeted regions.

Verified the identity of new customers following a certain policy procedure.• Understood the nature and purpose of customer relationships to develop customer risk profiles.• Performed due diligence, request documentation and write a Client Risk Assessment for recommendation to Management.• Collaborated with the Data & Management Team to send emails of missing documents requests to clients.• Conducted ongoing monitoring to identify and report suspicious clients using SUMSUB platform and, on a risk basis, to update the customer's information. • Dealt with confidential data ethically to avoid prosecution 100%.Projects:• Finalized 3000 new profile registration, KYC, investigated, approved or declined in a challenging 3 months before the system lunching date.

Lebanon- Bauchrieh

• Traded with suppliers with expert negotiation skills: purchase, return order and credit notes after the stock control.• Developed selling strategies: promotions and free goods to increase the selling percentage 35%. • Examined product’s prices, market demand and selling scale to increase by 50% the selling rate.• Acted as the primary point of contact for internal and external workflows.• Executed product exchange and credit notes of surplus materials to avoid decrease in the net income.

El Metn District, Lebanon- Antelias

• Conducted workload assessments and devise new operational processes that led an approximate 50% increase in productivity among 6 employees.• Scheduled the activity of the team. (Shifts, annual leave and tasks…).• Coordinated with executive managers to direct final decision and purchase order’s needs.Projects:• Managed the process of a new branch supermarket opening in 30 days.• Merged 4 department tasks (data entry, display, inventory, orders).• Promoted from a junior data entry clerk to a Team leader due to distinguished management, coordination and performance level. July 2011-August 2011.

Lebanon

• Developed an ingenious system that tracked the preferences of 4K customers (ladies, men and kids) which led to an improved monthly sales profit of 30%.• Suggested orders and encouraged purchase of products depending on the customer needs.• Solved customer complaints and feedback after the sales experiences to maintain customer satisfaction and good reputation to the company

Master Of Business Administration - Mba, Business Administration And Management, General, Gpa 3.95

Bachelor'S Degree, Management Information Systems.