Manage patient experience surveying, analysis, and reporting for entire Aurora Health Care system. This includes managing day-to-day operations with the survey vendor, analyzing all results across the continuum of care services, as well as creation and production of internal reports that translate data into easy to understand, actionable information that are used by internal customers to transform the patient experience. Education and training are also a critical aspect of my role, to… Show more Manage patient experience surveying, analysis, and reporting for entire Aurora Health Care system. This includes managing day-to-day operations with the survey vendor, analyzing all results across the continuum of care services, as well as creation and production of internal reports that translate data into easy to understand, actionable information that are used by internal customers to transform the patient experience. Education and training are also a critical aspect of my role, to help leaders and team members in all levels of the organization understand the survey process and metrics and how to use the data to guide improvement efforts. Show less

I began my career in market research with Market Probe as a research analyst. I received three promotions within four years, working my way up to Associate Project Manager. Key responsibilities included all aspects of developing, executing, and analyzing results of customer satisfaction and loyalty research studies for clients in a variety of industries.