Supervise and maintain the organization’s repository of software applications through best practices and the appropriate staffing and management of a technical team. Responsible for planning and coordinating the processes required for the provision of user applications and systems necessary for business operations. Guide and assist the user group on issues related to the design, development, and deployment of mission-critical information and software systems.

Acts as advisor to applications and business analyst teams regarding projects, tasks, and operations. Ability to understand customer requirements and rapidly demonstrate how current applications can be utilized to provide solutions with cost, timing, and resources included in the documentation. Improving the functioning of existing software, and understand a broad range of business concerns.Responsible for the documentation of applications and inventory of all systems for proper application monitoring.Direct research on potential technology solutions and implementations in support of new initiatives, opportunities, and procurement efforts.

Diagnose and resolve complex client questions in areas of system configuration, software functionality and defects/enhancements in EHR systems for various Social Service/Health Agencies. Since beginning working with Netsmart in 2014, have been recognized for outstanding customer service skills, every quarter of employment.

Coordinated all aspects of patient admissions including insurance negotiations and outreach presentations.

Interviewed, assessed and coordinated Admissions procedures for 5 Day Habilitation Programs across Nassau and Suffolk County.

Performed psychosocial evaluations, in addition to individual and group therapy to a program providing services for over 100 participants.