Central Fulfullment Centers- in Sacremento,CA, Stone Mountain,GA, Seacacus, NJ and Joppa, MD.Mega Centers - in Owasso OK, Cheshire CT, Martinsburg WV, Goodyear AZ, Portland TNKey Responsibilities:-Ensure Operational key performance metrics are reviewed on a daily, weekly and monthly basis. -Perform detailed analysis on behaviors and processes impacting inventory integrity. -Plan for & identify root causes of inventory deviation through cause & effect analysis.-Long term expertise in key process paths and exception handling ensuring that process discipline is adhered to across all shifts and departments. -Develop and implement process improvements to keep pace with MCOM/BCOM explosive growth while motivating others in an effort to reduce shortage.-Define and maintain measurements of quality & inventory transaction integrity/accuracy while providing feedback to the operations -Partner with Central Executives & Facility Management in the communication of policies in accordance to standard work. -Coordinate three annual facility cycle counts and random targeted UPC counts in accordance to network count strategies ensuring compliance and consistency with SOX and other company requirements.-Review & analysis of customer defect data with development of corresponding action plans to reduce defects.-Lead & supervise a team of managers & hourly associates in Inventory Control / Quality Assurance operations within the fulfillment centers. -Responsible for the overall direction, coordination, & evaluation of the operational inventory health.-Carrying out supervisory responsibilities in accordance with the MLO organization policies & procedures: to include interviewing & training ICQA employees; full accountability for setting & meeting operational inventory health goals; strategic planning & forecasting; assigning & directing work. -Teach, educate and influence executives and associates on the importance of inventory control & quality assurance.

Advance shortage prevention benchmarks through the implementation of financial and operational control standards (ex. Store Protection Standards, Shortage Control Policies and Procedures)Partnering with other corporate pyramids to continue establishing national corporate standards of Shortage Control / Inventory tools and Executive/ Assoicate training materials (ex. Inventory Manuals, Charts, Policies, Quarterly Updates and Webinar Presentations)Sucessfully fostered strong working relationships with internal and external business partners, including Stores, Merchants, Vendors, Operations and Loss Prevention.

Developed and executed operational shortage training for new store organizational concept . Through strong District Senior Managment support, achieved a Season /Annual Inventory result of 1.13% the best number in Macys INC.Formulated and implemented new 2009 Corporate Shortage Audit and Plan of Action program for 217 locations in Macy's Central Division, though collaborative partnerships with Corporate Loss Prevention, Operations and Regional Field Partners. Developed and implemented departmental controls for Direct Reports in nine Districts and eight Regions to ensure store level participation and compliance for timely execution of physical inventory and Store/District team involvement in reconciliation.

Planned, facilitated and implemented store operational shortage and company systems training for Senior level Executives. Developed regional monthly communication to ensure associate awareness and program participation from each location. Supervised and partnered with corporate office on all seasonal and annual inventories. Executed all monthly and seasonal corporate audits for the largest Macys Central Region that included 25 locations.

Worked with corporate merchandisers and the Buying Office on fixture placement and merchandise planning for all areas of direct responsibility. Coordinated and facilitated training classes with Vendors for product knowledge training for new associates. Implemented new company shortage program in department and facilitated all storewide meetings to drive associate awareness and participation. Conducted reviews, monthly evaluations and facilitated associated development training in Service, Shortage Awareness, Sales and Credit.

Twin Peaks Mall, Longmont COMens, Shoes, Infants, Childrens and Young Mens $2.5 million· Increased sales from 2.1 million to 2.5 million through associate training and improving service. Responsible for a staff of 25 associates.· Created a monthly/weekly workload planning schedule to ensure accuracy and delivery of hours for pricing, audits and stockroom maintenance.· Developed and implemented a store wide Customer Sevice Associate Recognition program.· Partnered with Operations Manager to formulate a plan for overnight physical inventory working with RGIS, Involving not only prep plans but a sale ready stratgy for the next morning.