With over 30 years of experience in sales and customer service, I have developed a comprehensive set of skills that enables me to build rapport and long lasting relationships with my customers. I have worked in the Transport Industry for over 10 years undertaking many different roles.When I started in this industry, I didn't know a thing about trucks and trailers, but my love for fast cars and motorbikes also flowed over to big trucks! So why not give it a crack! I asked questions, crawled under trailers and always got back to my customers with an answer or solution, no matter what!One of my favorite quotes is: "Customer's don't care how much you know, they want to know how much you care"Communication is definitely the most important aspect in dealing with customer's. Transport is crazy and things change every minute, if I keep my customer's in the loop, it build's confidence that they are getting the best service possible which relieves some stress.Over the years, I have expanded my knowledge, grown my network and am happy to call a lot of my customer's friends.I conduct myself in an honest and no nonsense manner which has helped me succeed in my career. I am a strong believer that people do business with people, not companies. 😀