Manager, Clinical Operations Fs
Current- Responsible for the recruitment and line management of clinical operations staff including staff resourcing; communicating job expectations; planning, monitoring, and appraising job results; coaching, counselling, and.
- Responsibilities include mentoring and directly supervising all direct reports, ensuring client satisfaction, and participating in initiatives for improving quality, utilization, efficiency, and resourcing.
- Manages clinical projects by ensuring quality and customer service; analyzing and resolving quality and customer service problems; identifying trends; recommending system improvements.
- Builds and maintains long-term rapport and relationships with customers to ensure their expectations are continuously exceeded.
- Takes the initiative to understand customers’ technical and business challenges and identifies ways to improve upon and expand the scope of existing relationships.
- Supports business development activities by participating in project costing estimates, proposal reviews/change order management and proposal defenses as needed.